Support » Fixing WordPress » My photos are not showing up on mobile

  • bordishki

    (@bordishki)



    Hi all!
    I know this is an all too unoriginal question but I searched this forum before asking the below (I swear!)
    My mobile seems not to load any thumbnails (Safari AND Chrome) and I deleted all cookies/cache and still not loading. Seems like it’s the first day this is happening and really unsure what I’m doing that’s incorrect?
    The theme is AUTHENTIC.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    What happenes if you switched to the unedited default Theme (Twenty Seventeen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue?

    Do they show up with the default theme?

    If they do, then, for pro or commercial product support please contact the author directly on their site. They cannot support their customers here.

    http://themeforest.net/

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there. Also, forum volunteers are not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly.

    Moderator t-p

    (@t-p)

    Side note to @dpk2244,

    Please do not jump into other topics. If the troubleshooting already posted made no difference for you, then, as per the Forum Welcome, please post your own topic. A lot more people will see your post this way. That way you stand a good chance of getting the assistance you want.

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