• My blog site has just been updated to WordPress 4.6.2 but the next day, i cannot access to my website anymore and as well as the WP admin. I have read about disabling plugins and so on. but I don’t know about technical aspects of blogging like FTP stuff 🙁 so can someone help me in fixing it?

    I hope someone can help me fixing my blog, it is very important for me. T^T thank you!
    -Aika

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    can you give a more detailed step by step for either the the phpMyAdmin or FTP approach?

    Thread Starter aika1122

    (@aika1122)

    Thank you so much @t-p for the response. But I am not knowledgeable about how to use FTP softwares and coding. Is it okay if you help me with it? My website is http://andiary.co

    Moderator t-p

    (@t-p)

    – Sorry, but no one at WordPress or in these forums “fixes” websites. You are responsible for your own self-hosted site.

    – If you can’t do the work yourself, you have the option of engaging a professional to assist you. If you want to follow that option and hire someone for this, then please try one of these sites: http://jobs.wordpress.net/ or http://directory.codepoet.com/
    (FYI, it’s not a good idea to respond to work offers from random forum users who have read about your issues.)
    – This topic has now been closed as per the Forum Rules

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘My Page is Down HTTP error 500 Help me please T^T’ is closed to new replies.