My newsletters are going out as duplicates… 2 messages sent at once.

  • Resolved Olga_i

    (@olga_i)


    8 years, 10 months ago

    I am having an issue with my newsletter going out twice at the same time, rather than the regular one time. This just started happening to me a few weeks ago and I haven’t made any major changes.

    I did tried emailing customer service
    deactivated other plug-ins to see if that would help
    also created a cron to see if that would help…

    nothing I have tried has worked.

    Can someone give me some assistance? please

    https://wordpress.org/plugins/wysija-newsletters/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Wysija

    (@wysija)

    8 years, 10 months ago

    Hi @olga_i,

    This problem is normally caused because you have disabled the MailPoet’s cron in MailPoet > Settings > Advance > Geeky Options > Enable MailPoet’s Cron.

    Make sure you enable the option: “I’ll setup a cron job on my server to execute at the frequency I want”.

    If you still have problems. Could you contact us at support.mailpoet.com? We will be better able to help you with your specific issue there.

    Thanks!

    Thread Starter Olga_i

    (@olga_i)

    8 years, 10 months ago

    Actually I found a solution. There was nothing posted anywhere that could help me with this problem. Running crons had nothing to do with it. Turning other plug-ins off did not fix it either. Eventually, as I transitioned to another service, I decided to re-install the MailPoet plug-in all together and this did the trick. I was able to import my lists back into the program and now it works fine. So maybe this could be something you guys can suggest to your clients, rather than doing all the steps I had to go thru to end up finding a solution by pure accident.

    Wysija

    (@wysija)

    8 years, 10 months ago

    Hi @olga_i,

    Thank you very much for sharing your solution! I didn’t know you moved to another server, that would had been a good clue 😉

    We do our best to help without seeing the problem live, for that reason we ask our users to contact us on support.mailpoet.com. This way, we can ask for more details to check the issue.

    I’m glad it’s working fine now 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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