Support » Fixing WordPress » My mobile menu doesn’t work

  • Resolved ochisky

    (@ochisky)


    I have a problem with my wordpress site. the mobile menu doesn’t function. when you click on it, it just come and disappear almost immediately.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Mobile compatibility is theme-dependent.

    Since you use a commercial Extra theme and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://www.elegantthemes.com/gallery/extra/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. Commercial products are not supported in these forums.

    Hello @ochisky,

    There’s also an issue with the SG Optimizer plugin that’s causing a JavaScript error on your site:


    This error might explain why the menu, controlled by JavaScript, does not work correctly.

    I recommend disabling the SG Optimizer plugin and contacting SiteGround’s support here: https://www.siteground.com/support

    Thank you very much for your assistance. When I disable the SG Optimizer, it works well. That was the issue. I really appreciate.

    Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    You don’t need to disable the plugin.

    Just exclude the menu script from the JavaScript Combination optimization…

    You’re welcome, @ochisky! I suggest you follow the advice by @hristo-sg so that you get the best out of your hosting package.

    I later found the issue inside the plugin settings. I Disable the “Defer Render-blocking JS” and everything was good. Thanks guys. Really appreciate.

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