Support » Plugin: Premium Addons for Elementor » my lottie widget is clunky after the update

  • Resolved Thomas

    (@goldenshawarma)


    Hello guys,

    When I updated the plugin, my lottie widget got clunky. What could be causing this?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi @goldenshawarma,

    Hope you; ‘re having a great day 🙂

    Well, I’ve checked your page and I can see there’re console errors in your page. So, could you please try to deactivate your plugins except for Elementor and Premium Add-ons? This would greatly help to see if the issue is coming from a conflict with one of the installed plugins.

    Here’s a screenshot for more clarification.

    Regards

    Hi @goldenshawarma,

    We didn’t hear back from you, so please let me know if you need any further assistance on the above.

    Regards

    Thread Starter Thomas

    (@goldenshawarma)

    Hello @leap13support

    Thank you for the reply. I’m isolating the issue at the moment. The bug is weird because I have 3 Lotties on my homepage, when on desktop view, I can see them all but in mobile, the middle Lottie or one of 3 Lotties I have is not showing. The Lottie is referencing a local json file, not the Lottie link on the Lottie’s website/repository.

    Upon checking now, I don’t seem to encounter any console errors. I have already deactivated some plugins. I’m very careful about adding more Elementor addon plugins since I know they cause theme or conflicts with other elementor addons.

    Can you check below link and check if you can see all the lotties?

    Go to Link

    Hi @goldenshawarma,

    Hope you’re having a great day 🙂

    Well, I’ve checked the latest link you’ve sent, but I couldn’t locate Premium Lottie Animation widget on your page. So, am I missing something?

    Also, I’ve created a test page with your Lottie animation and everything seems to be working fine from my end.

    Regards

    Thread Starter Thomas

    (@goldenshawarma)

    Hi @leap13support,

    Appreciate the update. I sent the wrong link, my apologies.

    The link was supposed to be my homepage which I think you already have. Yes, I can see the lottie, on desktop view, but on mobile view, the middle lottie is missing. I have checked on my Chrome Browser on my mobile phone, and even the link on the Instagram app, and it’s always the middle Lottie that is not showing. Which is weird.

    Hi @goldenshawarma,

    Well, I’ve checked your page on my mobile and different mobile devices, but everything seems to be working fine from my end. Here’s a screen recording to show the page from my end.

    May I ask what is your mobile model and which browser you’re using, so I can test the page from my end?

    Regards

    Thread Starter Thomas

    (@goldenshawarma)

    Hi @leap13support,

    It is Vivo Y91C model. But it is nice to hear there are no display issues on your end. Actually, the first issue I encountered was I used a Lottie animation for messenger, and when I try to scroll down, it flickers so I had to disable a plugin that’s causing a console error, I did not use that Lottie animation anymore, however, when I checked my homepage on my mobile, the middle Lottie animation was not displaying. Not sure how the two issues are related if I’m making sense.

    Hi @goldenshawarma,

    Hope you’re having a great day 🙂

    Regarding using Lottie animation for messenger, Premium Facebook Messenger widget is included in the Pro version of Premium Addons for Elementor, so please open a ticket on our support ticket system from here so our devs team can check further from their end.

    Regarding missing Lottie animation, I’ve checked your page again on Vivo device and everything is working fine from my end.

    Regards

    Hi @goldenshawarma,

    Hope you’re having a great day 🙂

    We didn’t hear back from you, so please let me know if you need any further assistance on the above.

    Regards

Viewing 9 replies - 1 through 9 (of 9 total)
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