My login credentials suddenly stopped working

  • jaycrocker

    (@jaycrocker)


    11 months ago

    I enter the same username on password I’ve been using for the past 6 months and now just this evening when I click to login the page refreshes itself and puts a different username on password that is automatically saved in my Google crome.

    So, I delete these, then I manuelly type in my correct username and password again and the same happens. Page refreshes, but now a different username and password from my Google crome are in the place of the correct ones.

    I tried to reset my password but I recieved no email with steps to do so.

    I’m at a loss, I was just logged in and editing my site ealier today.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • lisa

    (@contentiskey)

    11 months ago

    you can create a new password for your username in the database (often accessible in your web hosting account) use this guide: https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin

    shaheryar12345

    (@shaheryar12345)

    11 months ago

    Sometimes browser’s cache can be the reason for this issue. Clearing the cache and cookies in your browser can often resolve login issues. I had the same issue on one of my website, and it was resolved by clearing the cache.

    Also try to test the login details in incognito window. Open an incognito or private browsing window in your browser and attempt to log in from there. This will help determine if the issue is related to your browser settings or extensions.

Viewing 2 replies - 1 through 2 (of 2 total)
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