Support » Plugin: 10Web Social Photo Feed » My Instagram Got Hacked From This

  • Resolved nfischer83

    (@nfischer83)


    Just so you know, within minutes of connecting my instagram account with this plugin, my account got hacked and posted random advertisements on my feed, tagging everyone that I follow.

    That’s really un-professional. Very disappointing for a popular plugin like this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Tigran Nazaryan

    (@progmastery)

    Hi @nfischer83,

    We are very sorry for the problem you had.
    You made a very serious claim. But it is baseless. That is technically impossible.

    Because when authorizing our plugin,it does not request any permission to post or to comment on your behalf. Only permission scopes are basic and public content . It means our plugin can only get your media or public media to display them in your site.

    If you still suspect that your account has been hacked, please do the following steps.
    1. Check what third-party apps have permissions to post or to comment. Remove all of them.
    2. Change your instagram password.

    After that you can sign up with our plugin again. It cannot hack your account.

    Thread Starter nfischer83

    (@nfischer83)

    I have already taken necessary steps to secure my account again.

    You saying that my claim is baseless is false. It’s not a coincidence that I have never experienced a security issue with any online account, ever… but then within minutes of connecting to this plugin, my account becomes compromised.

    I posted this to inform of a potential security issue with the plugin to have investigated. If you don’t believe me, then whatever.

    Plugin Contributor Tigran Nazaryan

    (@progmastery)

    thanks for your response,

    Can you please reproduce this issue? We don’t see any possibility for Instagram account to be hacked because of the plugin. However, we will be very happy if you can help us with finding the issue.

    but then within minutes of connecting to this plugin, my account becomes compromised

    Perhaps you may make a screencast of the process and check all the apps having access to your Instagram account before and after connecting our plugin.
    https://www.instagram.com/accounts/manage_access/
    Also make sure that there is no extension in your browser that can steal any access credentials.
    Thanks!

    Please contact our support team using this form if you find anything suspicious.

Viewing 3 replies - 1 through 3 (of 3 total)
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