Support » Plugin: WP Mail SMTP by WPForms » My hosting says smtp plugin is the problem

  • Resolved judemarriott

    (@judemarriott)


    Hello,
    I can’t believe I still have the same problem after weeks! BUT, here goes….

    I have a simple contact form to send out pdf files, so I downloaded the plugin WP Mail SMTP and followed the WP instructions. It would not send a successful test mail.
    After several attempts to help me, my hosting (Bluehost) finally sent me this message:

    “I have checked this issue with my admins and we found that the SMTP plugin is causing the issue. Hence I would request you to contact them and check the configuration and they will help you to re-configure it and the issue will be fixed.”

    Where do I go from here? Any help appreciated.
    Jude

    The error log is:
    Versions:
    WordPress: 5.4.1
    WordPress MS: No
    PHP: 5.6.40
    WP Mail SMTP: 2.0.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: box5780.bluehost.com
    Port: 570
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2u 20 Dec 2019
    SMTP Debug:
    2020-05-30 09:05:29 Connection: opening to box5780.bluehost.com:570, timeout=10, options=array ()

    2020-05-30 09:05:29 Connection failed. Error #2: stream_socket_client(): unable to connect to box5780.bluehost.com:570 (Connection refused) [/home2/fannyros/public_html/wp-includes/class-smtp.php line 299]

    2020-05-30 09:05:29 SMTP ERROR: Failed to connect to server: Connection refused (111)

    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • I have the same problem too.

    i have same problem tooo
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting (wp_mail_failed)

    i want to look for another alternative for the mean time

    Similar issue for me today, I noticed orders on a Woo Commerce website, but no email notification for these orders. Test emails via WP Mail SMTP don’t work either now!

    Script timed out before returning headers: php-cgi, referer: https://www.domain.comm/wp-admin/admin.php?page=wp-mail-smtp&tab=test

    Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @judemarriott,

    You’re using port 570 without encryption and SMTP account authentication which isn’t usual for the SMTP connection. Because of the incorrect SMTP settings, your server could not connect to the SMTP host you’ve specified. Please get the correct SMTP settings from your hosting provider.

    @amazyalk, @ochristianlove, @webniche – Unless you’re using the same SMTP settings (port 570 without encryption), your problem is different. Please create a new support post with the error details.

    Thanks!

    Thread Starter judemarriott

    (@judemarriott)

    Sanjeev,
    Thanks for the feedback,
    Bluehost told me to change the port to 570 while they were trying to resolve the problem.

    I will revert to the original, give it another go and create a new support post if needed.
    Jude

    Thread Starter judemarriott

    (@judemarriott)

    Hi Sanjeev,
    I reverted the port to 465 and it didn’t work.
    I contacted BlueHOst and they said:-

    “I have cross checked with Higher admins too as they do not see any server side issue from our end”

    Here is the error data: –
    Versions:
    WordPress: 5.4.1
    WordPress MS: No
    PHP: 5.6.40
    WP Mail SMTP: 2.0.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: box5780.bluehost.com
    Port: 570
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2u 20 Dec 2019
    SMTP Debug:
    2020-06-02 20:43:04 Connection: opening to box5780.bluehost.com:570, timeout=10, options=array ()

    2020-06-02 20:43:04 Connection failed. Error #2: stream_socket_client(): unable to connect to box5780.bluehost.com:570 (Connection refused) [/home2/fannyros/public_html/wp-includes/class-smtp.php line 299]

    2020-06-02 20:43:04 SMTP ERROR: Failed to connect to server: Connection refused (111)

    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    Thread Starter judemarriott

    (@judemarriott)

    it still says 570 ?????

    Plugin Author Jared Atchison

    (@jaredatch)

    Hey @judemarriott – sorry for the trouble!

    With Bluehost, there may be some setup needed within the account panel first, you might have done that already, but wanted to point that out just in case.

    Generally, the settings that others appear to have good results with are:
    Port: 465
    Encryption: SSL
    Authentication: on

    Check out the links below, they provide a more in-depth walk through.

    https://www.isitwp.com/set-configure-smtp-wordpress/
    https://www.scottcole.net/bluehost-wordpress-smtp/

    Let us know if that helps 🙂

    Thread Starter judemarriott

    (@judemarriott)

    Thanks for the help.
    Unfortunately it is still a problem, so I have installed a new plugin .

    Thanks again, though.

    I too had to change plugins – thank you for your help.

    Plugin Author Jared Atchison

    (@jaredatch)

    @judemarriott @webniche – thank you both for the updates, I appreciate it. I’m very sorry you weren’t able to get things working.

    Would you mind letting me know what plugin/solution you moved to that is working for you? This would allow us to investigate and see what they are doing differently and improve on our end.

    Thanks again!

    Thank you @jaredatch

    I had WP Mail SMTP by WPForms working on several websites (all with same hosting provider – not bluehost) and they all stopped working at the same time. I don’t think I updated the plugin. I’ve opted for Easy SMTP and it seems to work with same settings (port 587).

    Hope this helps.

    Thread Starter judemarriott

    (@judemarriott)

    Hi Jared
    I am now using Easy WP SMTP
    Thanks
    Jude

Viewing 13 replies - 1 through 13 (of 13 total)
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