Support » Theme: Customizr » My header logo is gone from my website (customizr)

Viewing 15 replies - 1 through 15 (of 15 total)
  • Can try to help, but need a site link first…

    Thread Starter erikaglh

    (@erikaglh)

    Thank you so much. 🙂 It is http://www.graceincrease.com

    I have tired both jpeg and png files to be used as a logo that goes on top of the website.
    It is 250 x 100 size.

    Could someone help me? Customizr people will not talk to me because I am using their light version.

    Where did you read this? 😀
    It’s just that pro-support is handled on a private platform, and support for the free theme is handled here.

    I can see your sticky logo (http://prntscr.com/8mcbma)
    You can set two logos
    – a logo for the “normal” header
    – a logo for the header when the header becomes “sticky” (on page scrolling and sticky header option enabled).

    Looks like you selected just the sticky logo (?)
    http://docs.presscustomizr.com/article/100-customizr-theme-options-global-settings
    See Logo & Favicon section

    So what you need is upload a logo using the first “Upload” button.

    Hope this helps

    p.s.
    if needed, clean your wp-super-cache/browser’s cache

    Thread Starter erikaglh

    (@erikaglh)

    Thank you very, very much. 🙂
    I had treid uploading the logo many, many times.
    I used to have the logo up.
    I wanted to change it, and now it is gone…
    I have tried uploading the new log about 30 times, and they all go to the media, but they do not go to the header for me. Any idea why?

    To answer your question,
    It will be great if Customizer people can give me some tip, but unfortunately, anywhere I go, it says technical questions are for pro version users only, and the only person I could somehow find that deals with customizer had told me to com here and ask questions.

    I can see this in your CSS:

    .site-logo img.sticky {
        display: none;
    }

    Remove it and your logo returns

    Yeah, that’s not in the user’s css, is from the theme, ’cause the sticky logo isn’t shown if the header isn’t “sticky” (scrolling). So the needed CSS is *adding* something like this to the custom css:
    .brand .site-logo .sticky { display: inline-block; }
    or, since the logo is actually very big:
    .brand .site-logo .sticky { display: inline-block; max-width: 100px; }
    or upload a smaller logo.
    Anyway it’s very weird the normal logo isn’t picked up.
    If it’s set but now shown you should be able to click on “Remove” and the upload another logo. Mah, weird.

    Thread Starter erikaglh

    (@erikaglh)

    Thanks so much, everyone.
    My logo set does not give the “remove” option. (sticky logo shows the remove option.)
    I am at lost about what to do.
    Am I suppose to manually type in something (code) to make it work?

    Thread Starter erikaglh

    (@erikaglh)

    Does anyone have any idea how I can get the logo back up?

    Thread Starter erikaglh

    (@erikaglh)

    Can someone help me?

    Ah, so if the Sticky Logo has a Remove option, then I suggest you try that first. Then do the Logo Upload (not Sticky)

    Thread Starter erikaglh

    (@erikaglh)

    Thank you. I did not do it before because I was afraid I will lose the sticky too, but I will try that now. 🙂

    Thread Starter erikaglh

    (@erikaglh)

    No luck. It only lets me remove, but won’t let me add, so after removing, I did not save and publish.

    Thread Starter erikaglh

    (@erikaglh)

    Can someone please help me?

    Did you try the Plugin Test yet? Deactivate all your plugins, test, and if works OK then reactivate one-by-one to find the culprit.

    Thread Starter erikaglh

    (@erikaglh)

    Thank you so much. I had tried de-activating, then re-installing and activating. But do I have to do the “test” first? If so, may I ask you how to “test?”
    deactivating, and reactivating did not work for me.

Viewing 15 replies - 1 through 15 (of 15 total)
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