Support » Plugin: Client Invoicing by Sprout Invoices - Easy Estimates and Invoices for WordPress » My free version of Sproud Invoices disappeared from my wordpress website.

  • Resolved saxomania

    (@saxomania)


    After using the free version of Sproud invoices for many years, it disappeared from my website a few days ago.
    The plugin is still in the list of active plugins, but it is not on the dashboard.
    I also had a database with clients that is gone.
    Who can help me?
    Saludos,
    Arjen Schalker

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Elana Davis

    (@elanasparkle)

    Hello @saxomania,

    ​Thank you for reaching out to support! It sounds like there might have been an issue with the database. Is there something that happened with your hosting company to compromise the database?

    Invoices are stored as posts into the WordPress database if you use the below query to view the database to see if there are records.

    SELECT * FROM ‘[DataBasePrefix]_posts’ where post_type LIKE ‘%SA_%’

    If the selected query brings back nothing, are you able to restore the database to a time where you knew it was working?

    Thanks
    Elana D.

    Plugin Contributor Elana Davis

    (@elanasparkle)

    Hello @saxomania,

    We have not heard back from you, and we will mark this as resolved per support policies. Please do not hesitate to open another support ticket, and we will gladly assist.

    Thanks
    Elana D.

Viewing 2 replies - 1 through 2 (of 2 total)
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