• My forms have suddenly all disappeared!
    I’m fairly sure it was after updating to 4.0.5
    Can I have them back please?

    Ideally you could implement templates that I could start for each broadcast. Without a template I simply copy the previous broadcast form to a new form and replace the content. Anyways, my previous forms are important, can you put them back please?

    Cheers
    Murray

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Malay Ladu

    (@malayladu)

    Hi Murray,

    Which forms are you referring to? Are you referring to Forms available in Email Subscribers > Forms section or forms available on your website?

    • This reply was modified 2 years, 7 months ago by Malay Ladu.
    Thread Starter murraycollingwood

    (@murraycollingwood)

    All of the forms that I had previously posted out. All of them. Everything. All missing.

    Plugin Contributor Malay Ladu

    (@malayladu)

    Hi Murray,

    Please contact us. We will take a look into your issue.

    Thread Starter murraycollingwood

    (@murraycollingwood)

    I just tried calling the US number – it went straight to voicemail.
    How do I contact you?

    Thread Starter murraycollingwood

    (@murraycollingwood)

    The ig_forms table is now blank. There was data in there when I first went to version 4. But now it is gone.
    I still have the campaign records, indicating I’m not going completely insane. I hunted around the database tables some more and found records in the ig_mailing_queue that contain details of the campaigns and forms, but these are not accessible from the interface, certainly not as far as I can tell.

    This evening I’ve been chatting with the support staff but they haven’t told me anything I didn’t already find myself. They have just been explaining how the system is supposed to work.

    Potentially I may be able to get copies of my forms back from the ig_mailing_queue table, which will save me some work, and I have thought about moving to another plugin but right now I’m just too busy to start looking at that option.

    Best thing we can do is regular backups, although they doesn’t really help if the developers keep changing the table structures as they are currently doing. Just resigned now to the cold hard facts – those forms aren’t coming back.

Viewing 5 replies - 1 through 5 (of 5 total)
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