Title: My Error Last modified: October 10, 2016 --- # My Error * Resolved [donotdont](https://wordpress.org/support/users/donotdont/) * (@donotdont) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/) * i updated the new version. it’s show like this: Fatal error: Call to a member function is_recording_active() on a non-object in /var/www/html/blog/wp-content/ plugins/wassup/wassup.php on line 512 Viewing 13 replies - 1 through 13 (of 13 total) * [Tilto](https://wordpress.org/support/users/tilto/) * (@tilto) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/#post-8271337) * me too … * in a aother website, erreo 500 …. i del WassUp and OK * after the WassUp last update 🙁 * Plugin Contributor [helened](https://wordpress.org/support/users/helened/) * (@helened) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/#post-8272511) * Donotdont, Thanks for reporting this. We are working on a fix. - This reply was modified 9 years, 9 months ago by [helened](https://wordpress.org/support/users/helened/). * [wulfie](https://wordpress.org/support/users/wulfie/) * (@wulfie) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/#post-8275917) * My whole website is totally messed up now! I’m getting this same weird error and had to make an account just to comment here because I can’t access my dashboard and nobody can see my website after I hit update on this :/ Really stressing me out because I recently applied for some things and now they can’t even see my website. Please, pretty please get a fix out there just as soon as possible. No plugin should entirely shut down a site like that. * My website: [http://www.katietoomey.com](http://www.katietoomey.com) is full paid up for the year on hosting. This is the message I get when I try to visit. My dashboard won’t load. I can’t access anything. This is so bad. * ERROR: Fatal error: Call to a member function is_recording_active() on a non- object in /home2/natrino/public_html/katietoomey.com/wp-content/plugins/wassup/ wassup.php on line 512 * [wulfie](https://wordpress.org/support/users/wulfie/) * (@wulfie) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/#post-8275923) * In the meantime, if anyone can tell me how to get back into my actual dashboard to delete this, please nudge me 🙁 sigh. * Plugin Contributor [helened](https://wordpress.org/support/users/helened/) * (@helened) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/#post-8276472) * Login to your WordPress host site, go to the Cpanel, click File Manager, find the path to your site under ‘htdocs’ or ‘www’ or ‘public_html’ folder. Goto the/ wp-content/plugins/ folder. Highlight the folder ‘wassup’ and delete it. * [tdeaver](https://wordpress.org/support/users/tdeaver/) * (@tdeaver) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/#post-8284878) * I’m experiencing the same error across every site with the new Wassup update. I’m unable to access even the wp-admin page to log in. I am currently removing the plugin via FTP, are these sites now vulnerable to security risks with this error? When can we expect a fix for this? We rely heavily on Google Analytics and Wassup for traffic reporting to our clients. * Thanks! * [wulfie](https://wordpress.org/support/users/wulfie/) * (@wulfie) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/#post-8284915) * Was able to get in through FTP yesterday and remove the whole thing. My site went straight back to normal /phew. I don’t really have a need of this plugin any longer, so no hard feelings on it, but gonna leave it off for good. That was quite a scare. * [jrockpress](https://wordpress.org/support/users/jrockpress/) * (@jrockpress) * [9 years, 9 months ago](https://wordpress.org/support/topic/my-error/#post-8292008) * There those of us who still actively use it. Please fix this ASAP. * Thank you. * [decibel06](https://wordpress.org/support/users/decibel06/) * (@decibel06) * [9 years, 8 months ago](https://wordpress.org/support/topic/my-error/#post-8311735) * Hi, * I got the same problem on my website [http://www.decibel06.com](http://www.decibel06.com) with the same error, but I can’t find the Wassup folder via FTP to delete it, so I can’t do anything ! * How can I do?? * Thank you * Laurent * [decibel06](https://wordpress.org/support/users/decibel06/) * (@decibel06) * [9 years, 8 months ago](https://wordpress.org/support/topic/my-error/#post-8312493) * Ok, I solved it. I wan’t able to see the Wassup folder using FileZilla, but I found it through my host Amen, then I could delete the folder and now everything works fine. * Thank you * Laurent * [sfbookwoman](https://wordpress.org/support/users/sfbookwoman/) * (@sfbookwoman) * [9 years, 8 months ago](https://wordpress.org/support/topic/my-error/#post-8325381) * I went to my host site, deleted Wassup folder, but my site still won’t come up and I still get the fatal error message. What now? HELP! * [sfbookwoman](https://wordpress.org/support/users/sfbookwoman/) * (@sfbookwoman) * [9 years, 8 months ago](https://wordpress.org/support/topic/my-error/#post-8325759) * Got exactly the same thing. Also can’t access website admin/dashboard. Went to host website and deleted Wassup just like the forum suggested, but it still doesn’t work. My site has been down for about a week now waiting to get help! * [decibel06](https://wordpress.org/support/users/decibel06/) * (@decibel06) * [9 years, 8 months ago](https://wordpress.org/support/topic/my-error/#post-8327417) * Hi sfbookwoman, * As I said, for me, I had to go on my host site (amen) to delete this folder. I couldn’t find and see it using FileZilla, so make sure it has been deleted, cause if the error message is the same, it looks like you did not ! Are you sure to get the same error message? * Hope you will find.. * Laurent Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘My Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wassup_f2eef0.svg) * [WassUp Real Time Analytics](https://wordpress.org/plugins/wassup/) * [Frequently Asked Questions](https://wordpress.org/plugins/wassup/#faq) * [Support Threads](https://wordpress.org/support/plugin/wassup/) * [Active Topics](https://wordpress.org/support/plugin/wassup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wassup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wassup/reviews/) * 13 replies * 8 participants * Last reply from: [decibel06](https://wordpress.org/support/users/decibel06/) * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/my-error/#post-8327417) * Status: resolved