Support » Plugin: Product Catalog » My catalogue disappeared

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi Snake,

    Have you done any recent changes in your WordPress? If your catalogue in not displaying any product. Can you check in Product tab and see are products still there? If not, then can you check in your WordPress Database table with name UPCP_Item. Check if this table is still having all your product data. If you have a data in your database then there should be an issue for database connectivity. If there is not data. Then might be some one by mistake deleted all product from you UPCP plugin.

    Thank you

    No, I did not make any changes, which is why i am so confused. Furthermore, I do not check the site every day, so i am not sure when it happened. I imagine it was some auto update, but even that seems weird. Products are no longer in the product tab. I have updraft plus back up, and if i restore from a backup, do i just restore the database, or restore the entire site?

    here is a screenshot of the updraft plus database restore screen
    https://updraftplus.com/faqs/restore-site-updraftplus/

    also, if i were to go in my wordpress files, is there a way for me to see if the product table is there? or would it automatically show up on the products tab if it was there? if it is there, what is the file tree I need to navigate to find it?

    any help would be appreciated, as the catalog was quite extensive and took hours upon hours to create. It is hard to believe that the entire thing is just gone.

    thank you

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi Snakelyone,

    As we don’t have any expertise in Updraft plus back up, So we don’t have any suggestion for the backup via updraft. But, we have found this article in updraft site that might help you.
    https://updraftplus.com/faqs/how-do-i-restore-my-backup-from-a-site-that-is-still-installedrunning/

    Database is not stored in wordpress files. You can find WordPress database somewhere in your Web Hosting’s admin panel. To check if you still have a database table for the product in your database. You can go to your WordPress database. Look or search for the table name with UPCP_Item and check you have your product information still there. If you find your product data you can restore just a database.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.