My blog is down, can't login into admin or FTP

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  • Cent

    (@hostingforacent)

    13 years, 5 months ago

    Contact GoDaddy, as they appear to be your host. Ask them about FTP and Control Panel. And about backups!

    HTH

    Thread Starter sierra0688

    (@sierra0688)

    13 years, 5 months ago

    So I contacted GoDaddy and they told me this:
    “It appears that the domain name, catstudioblog.com, is currently being hosted on your server as the IP address associated with the domain is xxx.xxx.xx.xx.” Does that mean it’s self-hosted?

    Then they gave me instructions on how to reset my password from PLESK. I was about to do that but thought I’d try to logon to FTP once more and was able to! So now I’m back in FTP, but my blog is still down.

    Any suggestions on how to fix it?

    Thread Starter sierra0688

    (@sierra0688)

    13 years, 5 months ago

    Well I finally figured it out, and thought I would share this info for anyone with a similar problem:

    I got into PLESK (I guess they were my server – through GoDaddy) and saw that my site had been “suspended.” I clicked “unsuspend” and it told me it couldn’t unsuspend it because the domain was expired (which it isn’t – it has over a year to go!). I did a little searching in help and found that when you set up the domain on the server you can set an expiration date on it. It was set to 11/5/10. About the same time all this happened. In fact, I don’t know that the problem had anything to do with plug-ins or upgrades to WordPress. It was probably that all along!

    Anyway, everything is up and running again. And I didn’t lose any posts because it was all backed up on Plesk. Yay!

Viewing 3 replies - 1 through 3 (of 3 total)
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