Support » Plugin: Media Cleaner » My active images are deleted

  • Resolved rdhtdr


    I installed the free version of Media Cleaner Pro and for several weeks now I try to get the plugin work correctly.

    I tried different settings, but after deleting the found issues, our page is full of broken images. So for the third or fourth time now I simply have to recover all of them. We have over 5000 images in our Media Library and “Media Cleaner Pro” finds around 70.000 issues. So it is impossible to check everyone of them manually. And since the amount of falsely deleted images is huge, it is not possible as well to simply look for them and recover them.

    So for now, I had to recover all of them every time, since there were too many errors after deleting the issues. Working this way, the plugin unfortunately is not useful for us.

    I am considering to buy the pro version but while trying the free version I found out that the used images were deleted. Gave me loads of broken links.

    I am using Avada and Fusion Builder. I did have the trash working but hoped it work without problems.

    The website is

    Who can help me ?

    Kind regards,


    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jordy Meow



    That is probably because you are using Fusion Builder and it is only supported in the Pro version. The Free version would indeed not indeed be able to parse the data from Fusion Builder.

    What I don’t understand is that normally, you would get a warning message about Fusion Builder. You didn’t get it?



    What can I do to try and to see that it works? I love the solution. I don’t have a very complicated site so it should not be a problem but I need to know if it works.

    What do you suggest?

    Plugin Author Jordy Meow


    You will need the Pro for Fusion Builder support. Don’t worry, my refund policy is not obscure; I refund anybody who asks for it.

    Then, and this is not related to the Pro, but you always need a proper backup. There is a trash system, but it’s better to make sure you are on the safe side. Then run it, remove all the unused photos. Test your website. Basically, that’s it.

    Even better, you could run this on a staging website. If you have a good hosting service, you should have that.

    I still get stuck with the following error code:

    mod_fcgid: stderr: ERROR: Failed to load iframe: //, referer:

    How can I resolve this?

    Filesystem pro

    Posts Analyze on

    Post Meta Analyze on

    Plugin Author Jordy Meow


    Hi @rdhtdr,

    Since you have the Pro version I need to offer you direct support. Please contact me here: We’ll look into this 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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