My Account > License Keys – Missing Licenses Bug

  • Resolved johnthork

    (@johnthork)


    11 months, 3 weeks ago

    Hello

    It seems there is a problem in the “My Licenses” page, it is related with the method how the keys are fetched:

    • If the user places an order that does indeed include a license product, the license will show – correct
    • if the admin manually creates a license in Woocommerce > License Keys for the user it will not show – bug?
    • if the admin manually creates a license in Woocommerce > License Keys AND adds a customer Order number for that user that ACTUALLY contains a license it will show – correct
    • if the admin manually creates a license in Woocommerce > License Keys AND adds a customer Order number for that user that DOES NOT ALREADY contains a license it will not show – bug ?

    It seem the only way for the licenses to show in the “My Licenses” page is either the license is created with a license order or the license is manually attached to an order which already includes a license type product.

    Another thing that seems to be missing is the ability to change the “ACTIVATION” state / number from the admin area Woocommerce > License Keys

Viewing 4 replies - 1 through 4 (of 4 total)
  • Muhammad Haseeb

    (@haseeb0001)

    11 months, 2 weeks ago

    Hi @johnthork

    I hope you are doing well.

    These are not bugs, you need to understand the license manager plugin and its settings, and for this, you can read our Detailed documentation here.

    Thanks

    kleinanzeigenenhanced

    (@kleinanzeigenenhanced)

    11 months ago

    Same here. I think would be very helpful, if user can see manual created license keys on frontend.

    kleinanzeigenenhanced

    (@kleinanzeigenenhanced)

    11 months ago

    What I not understand is: Why we have the ability to create license keys manually, if they are not shown in frontend?

    Thanks in advanced.

    Muhammad Haseeb

    (@haseeb0001)

    11 months ago

    License keys are created to be sold via product inside product edit page. So this is how the plugin works and if there is no licensed product inside an order then how would you generate a license key for that order because licenses are assigned to specific products which admin selects.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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