Support » Plugin: WooCommerce » My Account

  • Resolved David

    (@dihetherington)


    This is a strange one. When my-account page is linked to woocommerce in woocommerce settings the initial page takes a while to load, the initial response from the server is slow andong load time. If I detach my-account from woocommerce settings it loads properly.

    Any ideas on how to fix this, I think it is also the same with checkout.

    Kind regards

    David

    The page I need help with: [log in to see the link]

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  • Sven Hutchinson

    (@svenaldo)

    Automattic Happiness Engineer

    Hi there David,

    Please can you see if you receive the same error with All 3rd party plugins disabled (i.e ones not from WooCommerce.com) and try switching to our default WooCommerce theme “storefront” to test for a resolve.   You can find the Storefront theme to switch to under Appearance > Themes > Add New > Search “Storefront”

    Also make sure that everything is up to date on your site.

    Most unusual behaviour like this such as strange My Account loading can arise from the reasons above so we’d like to rule them out before debugging any further.

    Hope that helps.

    eri32s98

    (@eri32s98)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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