Multisite setup .. yes I think I want it.

I’ve been looking over the FAQ, forum and documentation pages and I think I have a decent understanding of the gotchas for multisite setup. However, I have a setup where we have multiple sites that I want the users for those sites to be able to submit tickets to a central support team .. that is also part of the multisite setup.

We have something like city1.chairs.com, city2.chairs.com, city3.chairs.com, … city110.chairs.com as our normal multisite setup. All the users for these cities can access the main site (chairs.com) for adding info but their main landing page is their city’s site. I want those users to be able to log in to their OWN site and have the ability to submit tickets there. Those tickets would be accessed by support members (who are also members of cities) to work their tickets.

From the testing I’ve done, it looks like you can just activate the plugin at the multisite level, change users permissions and then users and support can just log into their respective city to access the plugin. I would just need to remove the pages from the menu to keep external users from seeing the plugin pages.

Does this sound doable? Have I made sense? Am I missing something basic that would not work here?

Thanks and I hope I haven’t asked something that has been answered somewhere before.