Dear @kylechoi,
Thanks a lot for reaching out.
Can you also send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Thanks a lot,
Popup Builder Team
After I started the topic to discuss, I have checked your support history, and I guess some people are also waiting for your answer as well about the multisite compatibility and your last replay was your team were in investigation.
So I’ve decided to move to a different plug-in. (unless it will be fixed in a short period of time)
But your plug-in is working great on wordpress single site though.
My 2 cents, since all UIs and functions are not working and loaded, there should be some mis-configuration is going on for a multisite.
Thanks. Please update when there is any improvement.
Dear @kylechoi,
Thanks a lot for your reply.
You are right.
Some cases connected with multisite issues are under investigation now and we will update as soon as there is any solution.
Anyway, may I know if our plugin is activated both from your Network admin and from each separate website you have.
If it is activated only in Network Admin, please activate it from separate websites as well and let me know the result.
Thanks a lot in advance,
Popup Builder Team
Dear @kylechoi ,
Hope you are fine.
As promised, we are back with some good news.
Just wanted to inform you, that the reported issue is fixed with the latest update of the plugin.
Make sure to it to the 4.1.4 version, deactivate, and activate the plugin again, so it will function properly.
Please, let us know if that helped.
Thanks,
Popup Builder Team
