Support » Networking WordPress » Multisite network admin dashboard “not available”

  • Resolved oceanexpressions

    (@oceanexpressions)


    Hello everyone,

    I have a WordPress site that is a multi-site network and I am unable to access the network admin dashboard to update plugins etc.

    Each time I attempt to access it, I am taken to a white page with “not available” displayed. Hence. I am unable to carry out any Network tasks and operations.

    I am still able to access and operate the four other sites. Just not the actual network admin dashboard itself.

    FYI most of the plugins on the sites are set to be updated automatically.
    I have not made any recent significant changes that I can recall.

    I appreciate any help or insight to rectify the situation.
    I thank you for your replies in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator bcworkz

    (@bcworkz)

    You appear to suspect a plugin update? I agree. Try disabling all plugins via FTP.

    If that doesn’t help, it could instead be due to one of the themes. Do a similar rename technique for the themes folder. I’m unsure how WP will react to no themes at all. Create another empty themes folder and copy the twentytwentyone theme folder (and its contents) into it.

    Thread Starter oceanexpressions

    (@oceanexpressions)

    Hello, thank you so much for this reply.

    I will try your suggestion and hopefully it works.
    I’ll confirm once I have tried.

    Thread Starter oceanexpressions

    (@oceanexpressions)

    Hello again,

    I am really confused.
    I followed the FTP plugin folder rename instructions.
    Now when I click on the network admin to get access I am instantly redirected to the WordPress dashboard login page.
    When I try to log in it just clears the password field as if to start over the login page without actually logging me into the Network Admin dashboard.
    I know the password is correct as I actually just updated it since I was not sure what was going on. Plus I am able to log in to the dashboards of the other sites just not the network admin dashboard.

    I tried renaming the theme file too and I still have the same issue. The difference is now, instead of showing me “not available” on my network admin dashboard page, it just takes me to WordPress admin login page.

    Someone please help and I thank you in advance.

    Thread Starter oceanexpressions

    (@oceanexpressions)

    This is just to update in case this might be helpful to anyone else having the same issue.

    I contacted other techs of my website host and they had me delete and restore my website.
    This resulted in my not being able to access my WordPress dashboard at all (any of the admin dashboards of all the sites in the multisite network).

    I was then told by a senior tech that the issue was an incompatibility with a WordPress security plugin (https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) another outside developer had installed to help my website.

    The plugin has the “Ability to hide admin login page. Rename your WordPress login page URL so that bots and hackers cannot access your real WordPress login URL. This feature allows you to change the default login page (wp-login.php) to something you configure.”

    This is what caused confusion and prevented me from accessing the network admin dashboard as it is installed on there.

    I used deleted the plugin database folder via FTP (FileZilla).
    Attempted to access my WordPress site dashboard via my website host dashboard.
    Upon being directed to the WordPress admin dashboard login, I reset my password.
    I was then able to log in (and taken to my primary website dashboard)
    But it appears that in order to access all admin dashboards of each site on the multisite network — including the network admin dashboard, I needed to click on each site’s dashboard.

    I clicked on the second website’s dashboard, was redirected to sign in, signed in with the new password and was redirected back to that site’s dashboard.
    I was then able to click and access the admin dashboards of each of the other 3 dashboards.

    And then — the best for last, I clicked on the Network Admin dashboard, was redirected to sign in, signed in with the new password and was finally redirected back to the Network Admin dashboard with full access and no issues.

    I think signing into one of the sites that is not the primary site is a key element in the steps. It might somehow “activate” WordPress to recognize or re-establish the site network so that you can then sign into and access the network admin dashboard.

    I know this is a lot but I hope this helps someone as I know how it can be stressful for those of us with websites who are not very tech-savvy.

    Thank you for all the responses 🙂

    PS I also found that some WP security plugins can be troublesome with multisites in this way. A helpful read for how to navigate this:

    https://wordpress.org/support/topic/not-working-on-multisite-32/

Viewing 4 replies - 1 through 4 (of 4 total)
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