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[resolved] Multisite Issues (10 posts)

  1. Keith Aldrich
    Member
    Posted 1 year ago #

    Hi,

    I've got the plugin working perfectly on the first site in a multi-site installation.

    But now I've tried to use it with a second site and can't get it working. Both sites use their own child themes that are built off of the same theme.

    When you go to submit a form w/o ajax you get a blank page and the form doesn't submit.

    With ajax it doesn't submit either.

    Can you provide any advice? Thank you!

    http://wordpress.org/plugins/gravity-forms-pdf-extended/

  2. Keith Aldrich
    Member
    Posted 1 year ago #

    Forgot to mention, the plugin is activated on a site by site basis (not network activated).

  3. Blue Liquid Designs
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Keith,

    Please disable AJAX on your Gravity Form, set WP_DEBUG to true in your wp-config.php file and attempt to submit your form again.

    You should get an error message that will give more information about the problem.

  4. Keith Aldrich
    Member
    Posted 1 year ago #

    Hi,

    I'm getting the following error:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 65536 bytes) in /home/DIRECTORY/public_html/wp-content/plugins/gravity-forms-pdf-extended/mPDF/classes/ttfontsuni.php on line 1787

  5. Blue Liquid Designs
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Keith,

    You need to increase the memory allocated to your website. We recommend 128MB but with a multisite you may require more.

  6. Keith Aldrich
    Member
    Posted 1 year ago #

    Hi,

    Thanks for the reply.

    I tried increasing the PHP limit in wp_config, but that didn't seem to help. I'm not sure if my host will let me increase the PHP memory limit or not, I'll contact them.

    What I don't understand is why it would work with one site on the multisite install, but not another site.

    On one of the sites it works fine, all of the time.

    On another, it is throwing the error and failing, all of the time.

    The two sites are almost identical. They use the same parent theme, and child themes are almost identical as well.

    Do you have any ideas for a workaround that wouldn't require me to increase the memory limit in php.ini?

    Thank you again for all of your help.

  7. Blue Liquid Designs
    Member
    Plugin Author

    Posted 1 year ago #

    The content being loaded and processed may take up more memory on the problem site.

    We have a section in the documentation on memory issues which may help but it is no substitute for increasing your memory allocation.

  8. Keith Aldrich
    Member
    Posted 1 year ago #

    I will check out the documentation.

  9. Keith Aldrich
    Member
    Posted 1 year ago #

    I contacted my host and they increased our PHP memory limit to 128 mb.

    Everything seems to be working fine now. Thanks for your help!

  10. Blue Liquid Designs
    Member
    Plugin Author

    Posted 1 year ago #

    Good to hear Keith. Let me know if you have any further issues.

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