Title: Multisite credential issue
Last modified: August 3, 2026

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# Multisite credential issue

 *  Resolved [melshrub5](https://wordpress.org/support/users/melshrub5/)
 * (@melshrub5)
 * [6 days, 5 hours ago](https://wordpress.org/support/topic/multisite-credential-issue/)
 * I installed this plugin on my local dev environment, where I have a multisite
   setup, and I can access it as a Super Admin on my root-level site. But when I
   activate the plugin on a sub site, or even as a network activation, I cannot 
   access the tool. On my root site, I set the permissions to include Super Admin,
   so that is already done. Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [melshrub5](https://wordpress.org/support/users/melshrub5/)
 * (@melshrub5)
 * [6 days, 5 hours ago](https://wordpress.org/support/topic/multisite-credential-issue/#post-18982930)
 * Also, I checked the box to use my network settings for the sub site I am trying
   to use it on.
 *  Plugin Author [Steven Ayers](https://wordpress.org/support/users/stevenayers63/)
 * (@stevenayers63)
 * [6 days, 3 hours ago](https://wordpress.org/support/topic/multisite-credential-issue/#post-18983005)
 * [@melshrub5](https://wordpress.org/support/users/melshrub5/),
 * We specifically built Fix Alt Text for a multisite environment as we use it ourselves.
   Does your user account also have any other roles? If not, try adding the Administrator
   role to your user for that subsite and see if that makes a difference.
   Please
   let me know what you discover.
 * -Steven
 *  Thread Starter [melshrub5](https://wordpress.org/support/users/melshrub5/)
 * (@melshrub5)
 * [5 days, 5 hours ago](https://wordpress.org/support/topic/multisite-credential-issue/#post-18983929)
 * Ah, I see. Super Admins won’t have access unless they also have another role,
   like Administrator. I added that Role, and I can now view the plugin dashboard.
   Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [authorization](https://wordpress.org/support/topic-tag/authorization/)

 * 3 replies
 * 2 participants
 * Last reply from: [melshrub5](https://wordpress.org/support/users/melshrub5/)
 * Last activity: [5 days, 5 hours ago](https://wordpress.org/support/topic/multisite-credential-issue/#post-18983929)
 * Status: resolved