Multiple Tracking Numbers per order

  • Resolved softechx7

    (@softechx7)


    2 years, 2 months ago

    Hey.. we are facing an issue that our customers are receiving more than one DHL tracking number emails for an order..
    for example we created dhl label of an order.. it then sends 3 emails to customers with 3 different tracking numbers for this particular order. and on the order page we see only 1 of these 3 tracking numbers.

    Please help..?

Viewing 5 replies - 1 through 5 (of 5 total)
  • dhlsupport_yago

    (@shevasa)

    2 years, 2 months ago

    Hi there,
    We have informed your issue into our development team, we will check this further and get back to you, by the way, did this happen all the time when you’re creating an order? and what is the WordPress version that you have on your site, also the version of the DHL packing plugin?

    Thanks,

    dhlsupport_yago

    Thread Starter softechx7

    (@softechx7)

    2 years, 2 months ago

    Hello,
    I’m using latest versions of both wp and DHL. The issue doesn’t always happen.. sometimes it does everything correctly and sometime the i mentioned happens

    Plugin Author Shadi Manna

    (@shadim)

    2 years, 2 months ago

    Are you creating the label individually or in bulk on the orders page?

    Thread Starter softechx7

    (@softechx7)

    2 years, 2 months ago

    i am creating bulk

    Plugin Author Shadi Manna

    (@shadim)

    2 years, 1 month ago

    We have released a new version 3.2.0 that should fix this issue, please let us know if it happens again.

Viewing 5 replies - 1 through 5 (of 5 total)
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