Support » Plugin: Poll Maker - Best WordPress Poll Plugin » Multiple polls appears to break mobile safari

  • Resolved alanft

    (@alanft)


    I’m on the latest version (both WordPress, 6.2.2, and the plugin) and I’m getting a lot of people on iOS complaining about multiple poll pages breaking on Safari – I see it too (latest iOS too).

    is this a known issue w rendering multiple polls?

    (I didn’t find anything after a few searches here – something from a couple of months back almost relevant that was said to be fixed w the update from that time)

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @alanft,

    Thank you for the topic.

    I want to mention, that we need more information for further investigation of this case.
    So, please provide us with the following info:

    1. The link, where the given poll is located.
    2. The Poll version you are using.
    3. The PHP version you are using.
    4. Whether you passed the poll as a logged-in user or a guest.
    5. The screenshots/ a short video where the problem can be displayed.

    Looking forward to your reply.

    Thank you.

    Thread Starter alanft

    (@alanft)

    There are multiple polls on these pages on our site

    Type of poll is “choosing” as you can see.

    PHP 8.1.17

    I believe the issue appears regardless of logged in or not. The polls don’t require users to be logged in . (Yet!)

    I will try to get screenshots from my phone and post later (doing it on desktop safari “emulating” iPhone doesn’t work.)

    You can see the issue on latest iOS safari simply by scrolling down the page, or sometimes by scrolling back up. the browser will stop painting the page, even areas previously painted when you scroll back up

    (Edit update: Image uploading is blocked here??)

    • This reply was modified 9 months ago by alanft.
    Plugin Support Jasmine

    (@hyenokian)

    Dear @alanft,

    Thank you for your reply and the info.

    We have checked and noticed that you are using the W3 Total Cache plugin that enabled a Lazy Loading.

    See the screenshot below:

    So, please make a DB backup for your safety (you can use UpdraftPlus) so as not to lose your data.
    Then,  clear all the caches and check whether the issue persists or not. 

    Make sure the cache is excluded on the page where the given poll is located. 
    After clearing the caches, please try to check the case with either the Incognito mode or another browser/device.

    Thank you.

    Thread Starter alanft

    (@alanft)

    the line “Page Caching using disk: enhanced (Requested URI is rejected)” shows that the page is not cached. (Note that for logged in users we’re not caching any of these poll pages, but the issue still affects all users regardless of site login status)

    some object caching is happening, and I can’t turn that off selectively (I believe), let me know if I’m mistaken there, or if that will make a difference.

    Cleared the caches, but it’s still happening.

    this is specifically iOS safari, so I won’t try on another browser/device, sorry, but I checked in “private mode” and the problem is there too.

    Thanks for any help with this – we do like the plugin!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @alanft,

    Thank you for your response.

    Our Development Team has checked out the case.
    I want to mention, that the problem you are experiencing is uncommon for us and we are getting this kind of case for the first time.

    Please contact us via this form for further discussion and investigation of your case. Our customer care specialists will check the case and will try to find a solution to the problem you are experiencing as soon as possible.

    Thank you.

    Thread Starter alanft

    (@alanft)

    Ticket submitted, thanks

    Plugin Support Jasmine

    (@hyenokian)

    Dear @alanft,

    Thank you for your reply.

    I want to mention, that our Support Specialists received your request and already answered it via email.
    So, you can check it out.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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