Title: Multiple payments made Last modified: September 1, 2016 --- # Multiple payments made * Resolved [seanweidemann](https://wordpress.org/support/users/seanweidemann/) * (@seanweidemann) * [10 years ago](https://wordpress.org/support/topic/multiple-payments-made/) * Hi, * I am getting users being billed multiple times. The issue is that the timing shown when payment if processed can be much later. I have put some examples down below. We spoke to eWay and they say it’s not them. So any ideas? * Person 1 1/7/16 12:11:18 1/7/16 16:09:40 1/7/16 16:09:54 * Person 2 24/6/16 06:30:38 24/6/16 10:21:27 * Person 3 12/6/2016 11:24:04 am 12/6/2016 1:40:52 pm * Person 4 9/6/2016 7:05:37 pm 13/6/2016 10:47:06 am * [https://wordpress.org/plugins/gravityforms-eway/](https://wordpress.org/plugins/gravityforms-eway/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [10 years ago](https://wordpress.org/support/topic/multiple-payments-made/#post-7567780) * G’day Sean, * Can you see if the transaction IDs in MYeWAY match up to the transaction IDs in the Gravity Forms entries? Also, are there multiple Gravity Forms entries that match up with the multiple payments, or is it one entry / multiple payments? * cheers, Ross * Thread Starter [seanweidemann](https://wordpress.org/support/users/seanweidemann/) * (@seanweidemann) * [10 years ago](https://wordpress.org/support/topic/multiple-payments-made/#post-7567825) * Hey Ross, * This is super strange. The trans id matches the first entry form, 2nd process is done with out form. * Person 1. 3 payments went through There are 2 form entries, two transaction id’s match being the 1st one and the 3rd one. So it was like the first one went twice. Being two forms the user may have clicked twice somehow. * Person 2 One entry in forms only, two trans 50 seconds difference 17/06/16 23: 24:51 trans: 184163568 17/06/16 23:24:02 trans :184163549 – this one matches form entry * Person 3 One one form entry. 16 mins diff. 12/06/16 13:40:52 183458901 12/06/ 16 11:24:04 183448413 (matches form) * Person 4 One form entry 12/06/16 13:40:52 183458901 12/06/16 11:24:04 183448413( matches form) * Person 5 One form entry 4 days later. 13/06/16 10:47:06 183524370 09/06/16 19: 05:37 183224866 (matches form) * There are a few examples. I’m not sure what to make of it. * Any ideas? * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [10 years ago](https://wordpress.org/support/topic/multiple-payments-made/#post-7567828) * G’day Sean, * I’ve done a bit of testing, and I can’t get it to create multiple transactions in eWAY for one form entry. Can you please list all of the active plugins on your site, and the theme? It could be some odd interaction with another plugin. * For multiple submissions, the easiest way to prevent that is to use AJAX submission. Add `ajax="true"` to your form shortcode and the form cannot be submitted multiple times. If you need to maintain non-AJAX submission, I suggest that you create a separate confirmation page instead of using the standard confirmation text block, so that a browser refresh can’t resubmit the form. * cheers, Ross * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [10 years ago](https://wordpress.org/support/topic/multiple-payments-made/#post-7567829) * NB: * can’t (I cannot get it to create multiple transactions) * Thread Starter [seanweidemann](https://wordpress.org/support/users/seanweidemann/) * (@seanweidemann) * [10 years ago](https://wordpress.org/support/topic/multiple-payments-made/#post-7567830) * Hi Ross, * I have the ajax = true. * Advanced Custom Fields Version 4.4.7 | By Elliot Condon Advanced Custom Fields: Gallery Field Version 1.1.1 | By Elliot Condon Advanced Custom Fields: Gravity Forms Field Version 1.0.0 | By [@adam_pope](https://wordpress.org/support/users/adam_pope/) of [@stormuk](https://wordpress.org/support/users/stormuk/) Advanced Custom Fields: Repeater Field Version 1.1.1 | By Elliot Condon Contact Form 7 Version 4.4.2 | By Takayuki Miyoshi Fusion Core Version 2.0.2 | By ThemeFusion Gravity Forms Version 2.0.2 | By rocket-genius Gravity Forms eWAY Version 2.2.1 | By WebAware Gravity Forms Remaining Entries Shortcake Version 0.1 | By CTLT Dev Instagram Feed Version 1.4.6.2 | By Smash Balloon LayerSlider WP Version 5.6.6 | By Kreatura Media Revolution Slider Version 4.6.5 | By ThemePunch Simple Custom Post Order Version 2.3 | By Sameer Humagain Twitter Stream Version 2.7 | By Paul Robinson User Role Editor Version 4.25.2 | By Vladimir Garagulya WordPress HTTPS Version 3.3.6 * NOT ACTIVE: Google Analyticator Version 6.4.9.7 | By SumoMe Gravity Forms Mass Import Version 1.5.1 | By Aryan Duntley Regenerate Thumbnails Version 2.2.6 | By Alex Mills (Viper007Bond) SEO Ultimate Version 7.6.5.8 | By SEO Design Solutions Sucuri Security – Auditing, Malware Scanner and Hardening Version 1.7.17 | By Sucuri, INC WooCommerce Version 2.0.20 | By WooThemes * Hope this helps. * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [10 years ago](https://wordpress.org/support/topic/multiple-payments-made/#post-7567834) * Thanks Sean, I’ll have to check a few of those to see what impact they might be having. GF Remaining Entries for example might be doing something that crosses paths with what I’m doing. * In the meantime, please install this development version. It fixes a few minor bugs, and maybe it’ll magically fix what’s happening for you. * [https://www.dropbox.com/s/w3carf09k31vgvm/gravityforms-eway-2.2.2-dev.zip](https://www.dropbox.com/s/w3carf09k31vgvm/gravityforms-eway-2.2.2-dev.zip) * Please also download and install the Logging add-on from the Rocket Geniuses: * [https://www.gravityhelp.com/downloads/](https://www.gravityhelp.com/downloads/) * Once installed, go to Forms > Settings > Logging and enable for all messages on the eWAY add-on. This will help track what’s happening. * cheers, Ross * Thread Starter [seanweidemann](https://wordpress.org/support/users/seanweidemann/) * (@seanweidemann) * [9 years, 7 months ago](https://wordpress.org/support/topic/multiple-payments-made/#post-8475944) * Hey Ross, * I am back. The above hasn’t made any change, where are still getting some users being charged twice to 4 times. I have a spreadsheet I can send you to cross reference against the logging set up. let me know where to send. * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [9 years, 7 months ago](https://wordpress.org/support/topic/multiple-payments-made/#post-8476022) * G’day Sean, * Please forward it to support (at) webaware.com.au and I’ll see what I can work out. * cheers, Ross Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Multiple payments made’ is closed to new replies. * ![](https://ps.w.org/gravityforms-eway/assets/icon-256x256.png?rev=2590625) * [Gravity Forms Eway](https://wordpress.org/plugins/gravityforms-eway/) * [Frequently Asked Questions](https://wordpress.org/plugins/gravityforms-eway/#faq) * [Support Threads](https://wordpress.org/support/plugin/gravityforms-eway/) * [Active Topics](https://wordpress.org/support/plugin/gravityforms-eway/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/gravityforms-eway/unresolved/) * [Reviews](https://wordpress.org/support/plugin/gravityforms-eway/reviews/) * 8 replies * 2 participants * Last reply from: [webaware](https://wordpress.org/support/users/webaware/) * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/multiple-payments-made/#post-8476022) * Status: resolved