Support » Plugin: WooCommerce » Multiple order confirmation emails when PayPal Plus is used!!!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support corsonr – a11n

    (@corsonr)

    Automattic Happiness Engineer

    Hi there,

    Those multiple emails are:
    – sent from WooCommerce?
    – sent from PayPal?
    – have the EXACT same content?

    Also, which PayPal gateway are you using? (there are many!)

    Can you please share here:
    – the order notes
    – the PP log

    Many thanks

    Thread Starter nikoaweos

    (@nikoaweos)

    These E-Mails are sent from WooCommerce but PayPal needs to do something here so people cant just go back to checkout after being redirected to PayPal.

    Plugin Support corsonr – a11n

    (@corsonr)

    Automattic Happiness Engineer

    Hey, can please answer all the questions I listed above, that would be very helpful, many thanks

    Thread Starter nikoaweos

    (@nikoaweos)

    Hi so it is not sent by PayPal. It is sent by WooCommerce. It has the exact same content as the normal new order email since its normally sent like in an order process. WooCommerce or PayPal does not understand that the customer just went back by themself.

    Plugin Support corsonr – a11n

    (@corsonr)

    Automattic Happiness Engineer

    Hey, ok, can you please open a ticket at https://woocommerce.com/support, with a link to that forum topic, we’ll need to access your site and see what’s going there. Thanks

    Plugin Support corsonr – a11n

    (@corsonr)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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