• Resolved Jesús Nuño

    (@jesusnunolt)


    Multiple bugs in the last update. Mainly in: reusable blocks, headings and testimonials.
    I have to uninstall the plugin to continue working. I was quite happy with it, but… Sorry.

    • This topic was modified 5 years, 4 months ago by Jesús Nuño.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @jesusnunolt ,

    Regarding the reusable block issue, we’re sorry for the inconvenience caused to you.
    
    Also, we are thankful for your patience and readiness to help us fix things that we come across.

    I’d like to let you know, we have already reported this issue to our concerned developers. They are looking into it. We’ll surely fix this issue in our upcoming updates.

    Your patience and co-operation are highly appreciated.

    Meanwhile, I’ll share a trick that helps you out to convert it to a normal block.

    When you edit the reusable block and save it without touching anything, then you are able to convert it to a normal block.

    Here is the video.

    Regarding your other issue, could you please share a video or some screenshots that help us to understand the issue in a better way?

    Looking forward to hearing from you.

    Regards,
    Sweta

    Thread Starter Jesús Nuño

    (@jesusnunolt)

    Hi there,
    About the testimonials and headings, the design I made just turn wrong.

    On the other side, I take advantage of these thread to let you know another “critical error” in another website I’m using this plugin. When updated to WP 5.6 the following message appeared: “There has been a critical error on this website. Please check your admin email inbox for instructions”. I haven’t received an email yet. I started to delete all the plugins one by one in order to determine which one was wrong. It was yours.

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @jesusnunolt ,

    Could you please open a ticket with us from here by sharing more details of your site, so that we can have a closer look?

    Looking forward to hearing from you.

    Regards,
    Sweta

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @jesusnunolt ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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