Support » Plugin: Contact Form 7 » multiple duplicate emails sent

  • Hi,

    I’m using CF7 on multiple websites and didn’t have any issues with this plugin, untill now.
    On contact form on this website page, sometimes customer gets multiple duplicated emails in mailbox, so mails sent from CF7 after filling in contactform arrive 2,3,4 or even 6 times in mailbox of customer. How comes? Is there solution?

    Thanks in advance for help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    It’s failing to submit with an HTTP error NetworkError: 500 Internal Server Error – http://www.belltours.be/wp-json/contact-form-7/v1/contact-forms/4/feedback. You need to fix this first. Try deactivating all other plugins and switching to the default theme.

    I think that’s not the problem.
    I have the same and occurs because the message does not come out of “Sent” then the user gives to send several times and that is why we get several emails
    I attach an image of what I tell you.

    http://prntscr.com/gldffu

    Thanks Takayuki and Adrian for reply!
    I’ve been looking around and I’ve been testing the contact forms. It looks indeed that visitors who are filling in the contact form have not enough patience, so they click multiple times. And so it happens that multiple mails are sent. So look like Adrian is right! 😉
    @takayuki: plugin author often try to put problems to other plugins and themes, and so often they offer to deactivate everything else. Unfortunately, this is not always possible. This is a live website from one of my customers, with lots of visitors, so not possible to deactivate everything just for testing contact forms…

    Anyway, I’ve tried to put in JS coding I found on the web but none of them work. I also tried plugin STOP CF7 MULTICLICK but doesn’ work either…

    @takayuki: maybe an idea for next update to put some extra coding in plugin so that multiple clicking on send button doesn’t give multiple mails?
    This would be very interesting, because now mailboxes get spammed, and also tracking results (GA conversions) are disturbed…

    Thanks in advance for considering this! 😉

    Im in the same situation, I cant change the theme of my customer. I think that’s ocurring since the last upgrade, because they have never complained of that.

    Im using wordpress 8.4.1 with contact form 4.9

    Anyways the plugin its free so I cant complain of that 😀

    Thank you for all 😉

Viewing 4 replies - 1 through 4 (of 4 total)
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