Title: Multiple Connection/Payment Issues
Last modified: June 19, 2026

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# Multiple Connection/Payment Issues

 *  [yellowbox](https://wordpress.org/support/users/yellowbox/)
 * (@yellowbox)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/multiple-connection-payment-issues/)
 * Hi there, we unfortunately seem to be having multiple issues with the plugin.
 * Before updating to the latest version (released yesterday) our customer reported
   intermittent payment issues that we weren’t able to replicate (nothing in error
   logs etc.)
 * The payment issue seems to now be stuck – at checkout for all transactions it
   was not able to open the modal, it just posted a error message at the top saying
   unable to make payment.
 * Within the plugin settings, we are not able to disconnect our SumUp account (
   error message states “Unable to disconnect the SumUp account.”) and any changes
   to the options “Enable/Disable” “Open Payment in Modal” and “Logging” checkboxes
   are not saved when we press ‘Save changes’
 * All other website functionality is working as expected, updating to the latest
   version (2.13.0) released yesterday has not fixed the issue, neither has rolling
   back to (2.11.0) or enabling/disabling the plugin.
 * On the checkout page, after the failed order it does create the order in WooCommerce
   and this is accessible from the customer’s account page. If they attempt to pay
   from there (where it is ‘Pending Payment’), the modal does work and I was able
   to make a payment, however it looks like no webhook was sent to change the order
   status to processing.
 * Thanks for any assistance you can provide.

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 * ![](https://ps.w.org/sumup-payment-gateway-for-woocommerce/assets/icon.svg?rev
   =3574072)
 * [SumUp Payment Gateway For WooCommerce](https://wordpress.org/plugins/sumup-payment-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sumup-payment-gateway-for-woocommerce/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/unresolved/)
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 * 0 replies
 * 6 participants
 * Last reply from: [yellowbox](https://wordpress.org/support/users/yellowbox/)
 * Last activity: [1 month, 2 weeks ago](https://wordpress.org/support/topic/multiple-connection-payment-issues/)
 * Status: not resolved