Title: Multi Step form – Submit fail Last modified: September 11, 2020 --- # Multi Step form – Submit fail * Resolved [christiancj](https://wordpress.org/support/users/christiancj/) * (@christiancj) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/) * I have been trying to create a multi step form. * I filled everything out correctly, but it just gives “Submit failed” * Trying to find answers, but none found. * Here is the info, from the troubleshooting: * OS: Linux christianjoergensen.com 5.3.0-26-generic #28~18.04.1-Ubuntu SMP Wed Dec 18 16:40:14 UTC 2019 x86_64 Webserver: Apache PHP: 7.4.10 MySQL: 5.5.5-10.3.24- MariaDB-1:10.3.24+maria~focal Wordpress: 5.5.1 Multi Step Form: 1.6.0 Multi Step Form Plus: Not installed/active Wordpress Max Upload Size: 256,0 MB PHP Memory Limit: 2147483648 PHP Post Max Size: 256M PHP Upload Max Filesize: 256M PHP Max Input Time: 60 PHP Max Execution Time: 50 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmulti-step-form-submit-fail%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391681) * HI, * check if recaptcha is enabled, this might cause some errors right now, we recommend to switch it of in the plugin tab. * Than ceck if you can send admin mails because the plugin uses the same function. * If that does not help please come back via our company page. * best. * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391700) * and there might be a problem with your cookie plugin? Try to switch it of for debugging. * Thread Starter [christiancj](https://wordpress.org/support/users/christiancj/) * (@christiancj) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391726) * Recaptcha is disabled. * I also tried to test if I can send emails through your troubleshooting. It went through just fine. * Also tried disabling the cookie plugin. * Still doesn’t work 🙁 * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391864) * can you check again with no required fields in the form? * Thread Starter [christiancj](https://wordpress.org/support/users/christiancj/) * (@christiancj) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391875) * Just tried, still doesn’t work 🙁 * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391886) * ok. Please stay tuned and contact us again via our company email adress: [office@mondula.com](https://wordpress.org/support/topic/multi-step-form-submit-fail/office@mondula.com?output_format=md) * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391898) * jepp, i see..i handed it over to the developer team now. * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391928) * One more thing to try: can you enable the summary? Better: Can you send us the exported .JSON of the form for further debugging to our company mail? - This reply was modified 5 years, 8 months ago by [mondula2016](https://wordpress.org/support/users/mondula2016/). * Thread Starter [christiancj](https://wordpress.org/support/users/christiancj/) * (@christiancj) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391936) * Thanks for taking your time 🙂 * I already tried to enable the summary. Also didn’t work. * Not sure how to extract the .JSON though? * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13391963) * click the form in the overview or hover the enrty then you see a context menue and export as a .JSON-file than mail it to the conpany mail. * Thread Starter [christiancj](https://wordpress.org/support/users/christiancj/) * (@christiancj) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13392027) * Awesome, thanks! * It is done, and on it’s way to your e-mail * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 8 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13401570) * i think this is resolved now. thx a lot. * Mondula Team * [Md Billal Hossain](https://wordpress.org/support/users/probillals/) * (@probillals) * [5 years, 7 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13488450) * Hi [@mondula2016](https://wordpress.org/support/users/mondula2016/) * I am having an issue with submitting form data. When I submit the form data, its submitting properly but submit button goes to red and says submit fail. But the data already sent. Please see the screenshot: [http://prntscr.com/usm69l](http://prntscr.com/usm69l) * Please help. How to solve this issue * Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/) * (@mondula2016) * [5 years, 7 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13516420) * Hi, same post reached us via our company page. We continue there. * best Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Multi Step form – Submit fail’ is closed to new replies. * ![](https://ps.w.org/multi-step-form/assets/icon-256x256.png?rev=1553626) * [Multi Step Form](https://wordpress.org/plugins/multi-step-form/) * [Frequently Asked Questions](https://wordpress.org/plugins/multi-step-form/#faq) * [Support Threads](https://wordpress.org/support/plugin/multi-step-form/) * [Active Topics](https://wordpress.org/support/plugin/multi-step-form/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/multi-step-form/unresolved/) * [Reviews](https://wordpress.org/support/plugin/multi-step-form/reviews/) ## Tags * [fail](https://wordpress.org/support/topic-tag/fail/) * [Failed](https://wordpress.org/support/topic-tag/failed/) * 14 replies * 3 participants * Last reply from: [mondula2016](https://wordpress.org/support/users/mondula2016/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/multi-step-form-submit-fail/#post-13516420) * Status: resolved