Title: Multi-step form iframe not resizing Last modified: December 12, 2022 --- # Multi-step form iframe not resizing * Resolved [psimatrix](https://wordpress.org/support/users/psimatrix/) * (@psimatrix) * [3 years, 6 months ago](https://wordpress.org/support/topic/multi-step-form-iframe-not-resizing/) * The default multi-step form is not resizing and is locked in height. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmulti-step-form-iframe-not-resizing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 6 months ago](https://wordpress.org/support/topic/multi-step-form-iframe-not-resizing/#post-16285486) * Hi [@psimatrix](https://wordpress.org/support/users/psimatrix/), * Glad you reached out. It looks like your theme or possibly another plugin is applying some CSS to the donation form. I’ll need a look at your system information to dig in. Your system information is one of the most helpful tools for us to use when we start digging in to a potential issue. It gives us a peek at your site’s environment, which can give us helpful clues. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here. * Once I have a little more context, I’ll be able to hop in. Let me know if you have questions in the meantime, I’m happy to help. * Thread Starter [psimatrix](https://wordpress.org/support/users/psimatrix/) * (@psimatrix) * [3 years, 6 months ago](https://wordpress.org/support/topic/multi-step-form-iframe-not-resizing/#post-16286195) * The demo page I posted is bare-bones and stripped-down without any CSS and the theme template strips out all the themes normal scripts and styles. So that really shouldn’t be the problem. Just look at the Inspector CSS list. It’s very short. * So I don’t see any CSS conflicts or differences. Any clue as to what element might have a CSS style conflict? * What I do see is that the child iframe isn’t resizing after the buttons are clicked, which points more to a library issue. * Could it be a JavaScript library conflict? As there’s no console notices in test mode, it’s impossible to determine which library is used for this feature. * I reviewed the System Info before submitting my issue. It doesn’t identify any missing libraries or conflicts. Here’s the output: * ``` WordPress Environment Home URL: https://www.cagle.com Site URL: https://www.cagle.com WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: Language: en_US Permalink Structure: /%author%/%year%/%monthnum%/%postname% Show on Front: posts Table Prefix: wp_ Table Prefix Length: 3 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, fwpretired, fwpzapped, refunded, failed, revoked, cancelled, abandoned, processing, preapproval Server Environment Hosting Provider: DBH: 10.36.1.133, SRV: www.cagle.com TLS Connection: Connection uses TLS Rating: Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 16 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 PHP Max Upload Size: 16 MB cURL Version: 7.86.0, OpenSSL/1.1.1s SUHOSIN Installed: – Default Timezone is UTC: fsockopen/cURL: SoapClient: DOMDocument: gzip: GD Graphics Library: Multibyte String: Remote Post: Remote Get: GiveWP Configuration GiveWP Version: 2.23.2 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Migrations: All Database Migrations Completed. Database Tables: wp_give_donors wp_give_donormeta wp_give_comments wp_give_commentmeta wp_give_sessions wp_give_formmeta wp_give_sequential_ordering wp_give_donationmeta wp_give_revenue wp_give_migrations wp_give_log GiveWP Cache: Enabled GiveWP Emails: New Donation Donation Receipt New Offline Donation Offline Donation Instructions New User Registration User Registration Information Donation Note Email access Upgraded From: – Test Mode: Disabled Currency Code: USD Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: https://www.cagle.com/heroes/confirmation/ Failure Page: https://www.cagle.com/heroes/failed/ Donation History Page: https://www.cagle.com/heroes/dashboard/ GiveWP Forms Slug: /donations/ Enabled Payment Gateways: Offline Donation, Stripe - Credit Card, PayPal Standard Default Payment Gateway: Stripe - Credit Card PayPal IPN Notifications: N/A Donor Email Access: Enabled Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins Akismet Anti-Spam by Automattic – 5.0.2 Ban Hammer by Mika Epstein – 3.1.2 Cagle Cartoon Shortcode by Theo Tillotson (theo@cagle.com) – 0.1 Cagle Dashboard by Theo Tillotson – 2.0.0 Classic Editor by WordPress Contributors – 1.6.2 Classic Widgets by WordPress Contributors – 0.3 Cloudflare by Cloudflare, Inc. – 4.11.0 Disable Search by Scott Reilly – 2.0 Disqus for WordPress by Disqus – 3.0.22 Donorbox Donation Form by rebelidealist – 7.1.8 Error Log Monitor by Janis Elsts – 1.7.3 Facebook Comments Plugin by talspotim – 2.3.6 FeedWordPress by C. Johnson – 2022.0222 Heartbeat Control by WP Rocket by WP Rocket – 2.0 Hustle Pro by WPMU DEV – 4.6.1 Improved Include Page by Marios Alexandrou – 1.2 LightStart - Maintenance Mode, Coming Soon and Landing Page Builder by Themeisle – 2.6.1 Logout Redirect by WPMUDEV – 1.1.4 Log Out Shortcode by OM4 – 1.0.8 Manage Notification E-mails by Virgial Berveling – 1.8.4 Multiple Roles by Christian Neumann – 1.3.7 Quick Page/Post Redirect Plugin by anadnet – 5.2.3 Redirection by John Godley – 5.3.6 Reveal Page Templates by Ade Walker, Studiograsshopper – 1.3.1 s2Member Framework by WP Sharks – 221103 s2Member Pro by WP Sharks – 220421 Taxonomy Images by Michael Fields, Ben Huson – 1.0 Term Management Tools by theMikeD, scribu – 2.0.1 User Profile Meta Manager by Danny Vink – 1.02 VaultPress by Automattic – 2.2.2 W3 Total Cache by BoldGrid – 2.2.9 Wordfence Assistant by Wordfence – 1.0.9 Wordfence Security by Wordfence – 7.8.0 WordPress Importer by wordpressdotorg – 0.8 WP Crontrol by John Blackbourn & crontributors – 1.15.0 WP Mail Logging by Wysija – 1.10.4 WP Mail SMTP by WPForms – 3.6.1 WPMU DEV Dashboard by WPMU DEV – 4.11.17 Inactive Plugins Adminimize by Frank Bültge – 1.11.9 Query Monitor by John Blackbourn – 3.10.1 User Role Editor by Vladimir Garagulya – 4.63.1 WP All Export by Soflyy – 1.3.8 Theme Name: Cagle Version: 1.0 Author URL: http://theotillotson.com/ Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme ``` * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 5 months ago](https://wordpress.org/support/topic/multi-step-form-iframe-not-resizing/#post-16296889) * Hi [@psimatrix](https://wordpress.org/support/users/psimatrix/), When I take a look at the console, I can see something is setting the height to 423 px, which would indicate some CSS is being applied by either your theme or another plugin. We can test this pretty quickly, I’ll include those steps below. Before moving to troubleshooting, I do recommend having a backup of the site you can confidently restore from. I also recommend trying these steps on a staging site rather than on your live site if you have that option available.1. Switch your theme. Let’s try to switching the theme to Twenty Twenty, and then giving that page a look. It if clears things up, we’ve identified the theme.2. Running a Health Check. We recommend using a Health Check when trying to rule out conflicts with other plugins. You’ll essentially be disabling plugins and checking to see if the styling clears up.We need to rule out whatever is applying styling to that form. Once we know where the CSS is coming from, we can make some adjustments that should get that form displaying correctly.Let me know if you have questions about this in the meantime. * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 5 months ago](https://wordpress.org/support/topic/multi-step-form-iframe-not-resizing/#post-16303154) * Hi [@psimatrix](https://wordpress.org/support/users/psimatrix/), It’s been a bit since I’ve heard back, and I know sometimes it takes a little extra time to run through the instructions we provide. I’m marking this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll be happy to give things another look.Have a great day! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Multi-step form iframe not resizing’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) * 4 replies * 2 participants * Last reply from: [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/multi-step-form-iframe-not-resizing/#post-16303154) * Status: resolved