Multi Currency + Word Press Statistics – Major fault!
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Hello, I am happy with the WooPayments plugin and use it with the multi-currency mode, which works fine, too.
Even, if a user pays with Paypal (and not WooPayments), the multi currency is working! Great!
But today I found a major bug. /-:
When I now look into my statistics (which I desperately need for the TAX Declaration) the amounts are counted by WordPress/Woocommerce as if every user paid in EURO (my usual currency).
But nothing is converted.
For example, if a customer pais “1000 Lei”, which equals to “10 Euro” (not true, just for the example) — the statistics take it now as 1000 Euro of income for me!!
I cannot use them any more at all.
Please fix this as soon as possible!
I want the statistis in Euro only, but the amounts of course have to be converted from the paid currency. Thank you!
Sandra
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This topic was modified 1 year, 9 months ago by
Sandra.
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This topic was modified 1 year, 9 months ago by
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This topic was modified 1 year, 9 months ago by
The page I need help with: [log in to see the link]
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This topic was modified 1 year, 9 months ago by
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Hey there, @spoodes! Thanks for contacting us. I’m happy to help you.
Can you please share a screenshot of what you see on WooCommerce > Settings > Multi-currency? Please make sure to show all settings there, you can send more than one screenshot if needed. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.Looking forward to your reply.
Have a wonderful day!
Thank you for the quick reply. No problem. (-:
Here is the status. No red flags.
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WooPayments Version: 7.0.0<br>Connected to WPCOM: Ja<br>WPCOM Blog ID: 196033868<br>Account ID: acct_1MrcgaC033Vsyt8r<br>Payment Gateway: Aktiviert<br>Test Mode: Deaktiviert<br>Enabled APMs: card,bancontact,eps,giropay,ideal,p24<br>WooPay: Nicht berechtigt<br>Apple Pay / Google Pay: Aktiviert (cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Aktiviert<br>Public Key Encryption: Aktiviert<br>Auth and Capture: Aktiviert<br>Documents: Aktiviert<br>Logging: Deaktiviert WooCommerce PayPal Payments Onboarded: ✔<br>Shop country code: DE<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: –<br>PayPal Vault enabled: ✔<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-01-17 15:57:27 +01:00<br>Options: ✔<br>Notes: 200<br>Onboarding: completed Action Scheduler Abgebrochen: 13<br>Oldest: 2023-12-18 11:48:39 +0100<br>Newest: 2024-01-16 17:26:37 +0100 Abgeschlossen: 15.641<br>Oldest: 2023-12-17 16:27:34 +0100<br>Newest: 2024-01-17 11:19:34 +0100 Fehlgeschlagen: 10.657<br>Oldest: 2021-07-30 09:48:36 +0200<br>Newest: 2024-01-17 10:58:41 +0100 Ausstehend: 5<br>Oldest: 2024-01-17 11:59:28 +0100<br>Newest: 2024-01-18 11:19:34 +0100 Status report information Generated at: 2024-01-17 11:33:59 +01:00<br>`Hi there @spoodes 👋
Thank you for reaching back, with further details on this.
The screenshots redirect to
https://spoo-design.de/en/, when trying to open-up, I’m afraid.Could you send them again, utilizing a service like https://snipboard.io/, perhaps?
We await your response to better assist you.
Sorry, I have edited the post with the screenshot-links, and they are working now.
But indeed I do not think this will help you further.
All currencies are activated and working fine. The customers pay the correct amount. So, when the product costs 10Euro, the customer pays 75 DKK for example.
What is not working with the multi-currency is the woocommerce statistic. This is my only problem.
It counts every amount as if it was paid in Euro and does not convert the paid currency to the correct Euro-amount.
So, in the statistics, when customers paid for example 75 DKK, it is given out as if I earned 75 EURO (instead of 10!).
Thank you.
Sandra
Hey, @spoodes!
Thanks for fixing the screenshots and providing more information.
It is possible that another plugin is causing a conflict that changes this.
First step would be to disable any cache plugins and any plugins that can interfere with the checkout, then making a test order to check if the issue persists.
If that does not help, I suggest doing a full conflict test to see if it solves the issue.
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.
— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.
You can find more about this in this guide.
Please let us know your findings.
Have a wonderful day!
Did you really read and try to understand my problem?
The checkout process is working fine!
Hi @spoodes,
I understand you’re experiencing issues with multi-currency conversion in your WooCommerce statistics. This seems to be a known issue, and our development team is aware of it.
- https://github.com/woocommerce/woocommerce/issues/38250
- https://github.com/woocommerce/woocommerce/issues/37125
At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.
In the meantime, you may consider using a plugin like WooCommerce Google Analytics Integration, WooCommerce Google Analytics Pro, Sales Analysis for WooCommerce, or Sales Report By Country. It provides advanced tracking and can help you get accurate reports in your preferred currency. This could serve as a temporary workaround while we fix the issue with the WooCommerce Analytics plugin.
However, can you access the Payments > Documents menu? From here, you can download each month’s VAT invoices, which you could use for the TAX Declaration. More info: https://woo.com/document/woopayments/taxes/documents
I hope this provides some clarity. Please let us know if you have any other questions!
Thank you!
Yes, I can get my VAT invoice, of course.
What I need, are the amounts for each country. Your linked plugins might work fine, but I am truly not willing to pay – just to work around an error of a already paid plugin! /-:
Please fix it as soon as possible.
Thank you, 🙂
SandraHi @spoodes,
I understand your concern. However, as I mentioned before, for the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. If you want to stay in the loop, I recommend subscribing to the GitHub issue.
In the meantime, since you already have an open ticket with us, I’m going to mark this thread as solved.
We appreciate your patience and understanding in this matter. Should you have further inquiries, kindly create a new topic here.
Thanks!
Thanks.
Please don’t mind me that I did write to the direct support also – I only did so, because I felt you didn’t check my problem here.
Suddenly then it came out its a already known bug…
Hello Sandra,
Thank you for your reply.
Please rest assured that your problem was read and noted. We value your feedback and apologize for any misunderstanding that may have occurred. It’s always our goal to provide clear communication and timely support.
Now that it’s confirmed to be a known bug, our team will be diligently working towards a resolution. We understand the importance of having a fully functional system, and we’re committed to ensuring that any disruptions are minimized.
If there’s anything else you need assistance with, feel free to reach out at any time. 🙂
Best regards.
Thank you. 🙂
The topic ‘Multi Currency + Word Press Statistics – Major fault!’ is closed to new replies.
