Title: Multi agent chat or chat queue
Last modified: March 5, 2019

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# Multi agent chat or chat queue

 *  Resolved [arduinoman](https://wordpress.org/support/users/arduinoman/)
 * (@arduinoman)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/multi-agent-chat-or-chat-queue/)
 * Hi guys,
 * I would like to use the 3cx chat plugin on my WordPress site.
 * However, is there a way so that I can have several “agents” waiting for chat 
   requests to come from the website?
 * It seems like at the moment only one agent can receive chat requests.
 * Please advise,
 * Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/multi-agent-chat-or-chat-queue/#post-11279793)
 * Hello [@arduinoman](https://wordpress.org/support/users/arduinoman/),
 * Multiple agents waiting for a chat is available on queue configuration. Do you
   have the Standard version of 3CX or Professional?
 * Thank you.
 *  Thread Starter [arduinoman](https://wordpress.org/support/users/arduinoman/)
 * (@arduinoman)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/multi-agent-chat-or-chat-queue/#post-11283458)
 * Hi there,
 * Thanks for the quick responses.
 * We have “Standard Annual”.
 * Does this not support the multiple agent waiting feature?
 * Thanks
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/multi-agent-chat-or-chat-queue/#post-11284231)
 * Hello again and thank you for the information.
 * Multiple agents is something supported by the queue engine of 3CX Phone System.
   As a result on standard version this is not possible.
 * Also I would like to inform you that the plugin closed by us and resubmitted 
   for approval, in order to get a Plugin URL based on our business requirements.
 * As a result soon the plugin will be back on the WordPress listing.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Multi agent chat or chat queue’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/3cx-clicktotalk_14437e.svg)
 * [3CX Live Chat and Talk](https://wordpress.org/plugins/3cx-clicktotalk/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/3cx-clicktotalk/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/3cx-clicktotalk/)
 * [Active Topics](https://wordpress.org/support/plugin/3cx-clicktotalk/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/3cx-clicktotalk/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/3cx-clicktotalk/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/multi-agent-chat-or-chat-queue/#post-11284231)
 * Status: resolved