Support » Plugin: Trinity Audio - Text to Speech AI audio player to convert content into audio » Muffled sound sometimes and audio stops randomly

  • We have been experiencing some issues with trinity audio. I think it started a week ago maybe more. When you hit play the audio sometimes sounds like it’s slowed down or muffled or like going through a sound filter of sorts. It doesn’t happen always, but it happens more often when using it on phones.
    The other issue started a few days ago. The audio stops after like 5 minutes, then it shows the plugin is loading, but it does not resume. When you refresh the page and start the audio again it stops at the same time and the only thing you can do is to refresh it again skip the first 5min20seconds of the audio to resume the rest. You have to add a few more seconds on top of the last stop cause if you don’t it won’t play the audio it just shows loading. And if the audio is longer than like 10 minutes it stops again after like 10 minutes or so.

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  • Plugin Contributor trinityaudio

    (@trinityaudio)

    Dear Sir or Madam,

    Thank you for approaching us and for downloading our plugin!

    Could you record that behavior on video, because we hear about such an issue for the first time?
    Also, could you provide a URL to the post where you heard about this issue?

    For better communication, please write to this email: wp@trinityaudio.ai

    Best regards,
    Trinity Audio

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