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mp4 video download though woocommerce not woking on ipad or iphone

  • Hi,
    I am selling digital products on my website with woocommerce.
    The .mp4 videos products download great on computers but don’t seem to work on ipads or iphones.
    I’m sure the videos are compatible (as smaller version that we offer for free online work fine on those device) but when purchased through woocommerce, this is what the customer see:

    image

    Any help would be greatly appreciated!

    http://wordpress.org/plugins/woocommerce/

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