I uploaded an mp4 video to my media library but when I open it and play within the media library, it is just a dark grey square with sound but no video. I uploaded the same video to my Drive account and it plays fine there: https://drive.google.com/open?id=1J1w0weqK7HIufk1qkl6g6IFwBCubXqhs
I tried uploading the video to my media library three times, but always with the same result.
Thanks in advance.
The page I need help with: [log in to see the link]
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