Support » Plugin: File Away » mp3 files not playing

  • Hello,

    on my page, audio files cannot be played on mobile devices (tested in safari on ipad and iphone). When clicking on an mp3 track the player page is loading but then turns into an icon that is crossed through.
    PDFs or other documents open fine.
    A download is only possible on a computer.
    Plugin and WordPress are the latest versions.

    This is the shortcode I have on the page itself. I am not a programmer and editing the plugin has not made any difference.

    [fileaway type=”table” base=”1″ makedir=”true” paginate=”true” pagesize=”20″ searchlabel=”Find” filenamelabel=”Filename” datelabel=”Date” fadein=”opacity” fadetime=”500″ bulkdownload=”on” directories=”on” manager=”on” dirman_access=”administrator,contributor” textalign=”left” bannerize=”3″][fileup base=”3″ makedir=”true” uploadlabel=”Upload” matchdrawer=”true”” fadein=”opacity” fadetime=”500″ overwrite=”true” showto=”administrator,contributor” hidefrom=”subscriber” ]

    Please help!!!

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • I still need help with this, please. Ideally, I would not like to change the plugin for another. But playing mp3s directly in the browser is vital for my website.
    Any comments would be appreciated 🙂
    Thanks

    Never received any help, so I uninstalled this plug-in and use another one. I liked this one, but it let me down…shame! I paid for a PRO version of another plugin. The money could have been yours…

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    I’m not involved with this plugin and rather than get into a spammy topic where users ask “Which plugin did you buy?” I’ll just close this topic.

    I will leave this: all plugins here are supported and offered by unpaid volunteers. If you think that the idea of an “upsell” is what drives volunteers here, then you may be mistaken.

    Edit: Also? This plugin has not been updated in 3 years. In all likelihood, it is well and truly abandoned.

    • This reply was modified 5 months, 2 weeks ago by  Jan Dembowski.
Viewing 3 replies - 1 through 3 (of 3 total)
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