Support » Plugin: Jetpack by » Moved wp to Root, Jetpack stats reset. Merge?

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  • Plugin Contributor Jeremy Herve


    Since you have changed your site URL, a new site ID was created for that new site, and your old Stats remain associated to the old site ID.

    I have made some changes to your account to invert this process. Coud you go to the jetpack menu, and disconnect / reconnect to Once you have done so, your old Stats should be back under your account.

    thomas røst


    Sweet! Thank you, that worked wonders. Lost stats for the couple of days between the move and the reset, but that’s really not a big deal. Thank you!

    Can I get this done to my account.

    Somehow mine was moved from (live site) to http://barrycarlyon.local/ (local test) (no data loss….) and now on disconnect/reconnect it’s reset to a new ID and trashed all my stats…..

    Plugin Contributor Jeremy Herve


    @barry I have reverted the change. Could you try to disconnect / reconnect to once again? Your Stats should be back once the connection is reset.

    I would also recommend that you update to the latest version of Jetpack; you seem to be running an old version of the plugin on your site.

    That has reset me back to my previous stats.
    But I’ve lost yesterdays (I can live with that)

    I’m deliberately on a old JetPack, as I’ve not had the chance to update and update my child jetpack plugin to ensure compatibility.

    Plugin Contributor Jeremy Herve


    I have now merged the stats that were recorded yesterday and the day before yesterday on the wrong Blog ID.

    You should be able to avoid issues like these in the future, if you do not copy the jetpack_options row when copying your site’s database over to your backup site. I hope this helps.

    How do you expect people to maintain dev/test/staging sites then?

    Plugin Contributor Jeremy Herve


    I would recommend that you avoid copying this row to your test site, or just replace the Blog ID by your test site ID (47582000) when copying the database, much like you do when changing the siteurl and home values in the *_options table.

    Jeremy, I need the same to be done in a clients’site. It was and now it is only

    And another problem: subscribers also disappeared! More than 500, very important, of course!


    Plugin Contributor Jeremy Herve


    @jaqueline Your stats and subscribers should be back under your new site now.

    Everything fine! Many thanks!! =)

    Jeremy, so weird… last week, all fine. Yesterday, tho, they all disappeared again! How can I fix it or at least save the list of subscribers?


    The stats are fine… only subscribers disappeared again. =(


    I am going to need to have this done when I change domains on my website soon too.

    As so many people need to do this wouldn’t it be easier to allow people somehow to merge them themselves?


    Can I get my stats migrated please? to

Viewing 15 replies - 1 through 15 (of 24 total)
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