Support » Plugin: Jetpack by » Moved hosting and now JetPack is severely confused.

  • Resolved ned4spd8874


    I recently moved to AWS and JetPack has no idea what’s going on apparently.

    I first noticed that my nifty little stats bar on the top bar was broken. Then when I actually try go to the stats page, I get the error “unknown_token: It looks like your Jetpack connection is broken. Try disconnecting from then reconnecting.”.

    I tried disconnecting and reconnecting, but when I click on “Disconnect Jetpack” button, I just get a blank page.

    If I try to click “Debug”, I don’t get a completley blank page, just mostly. I can still see the WP menu items, top and side bar. But the main content window is blank.

    If I try to deactivate Jetpack, I get a 500 server error page. The details for that page say “The website encountered an error while retrieving It may be down for maintenance or configured incorrectly.”.

    Sooooo…now what???

    If it makes a difference, my new hosting server is a AWS Ubuntu setup, running Nginx, PHP-FPM, APC, Varnish and W3TC. I did try disabling W3TC before deactivating and disconnecting, but it made no change.

Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Author Jeremy Herve


    Jetpack Mechanic 🚀

    Interesting. It might be useful to set up a staging site on the same server to see if you can reproduce the issues there.

    It’s on AWS, so I can probably create a mirror instance.

    Just to put this out there for anyone else, it turns out that I missed installing the “php7.0-xml” module in my Ubuntu build. Once I installed that, things started working again.

Viewing 3 replies - 16 through 18 (of 18 total)
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