Support » Plugin: Jetpack by WordPress.com » Moved hosting and now JetPack is severely confused.

  • Resolved ned4spd8874

    (@ned4spd8874)


    I recently moved to AWS and JetPack has no idea what’s going on apparently.

    I first noticed that my nifty little stats bar on the top bar was broken. Then when I actually try go to the stats page, I get the error “unknown_token: It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.”.

    I tried disconnecting and reconnecting, but when I click on “Disconnect Jetpack” button, I just get a blank page.

    If I try to click “Debug”, I don’t get a completley blank page, just mostly. I can still see the WP menu items, top and side bar. But the main content window is blank.

    If I try to deactivate Jetpack, I get a 500 server error page. The details for that page say “The website encountered an error while retrieving http://aftercredits.com/wp-admin/plugins.php?action=deactivate&plugin=jetpack%2Fjetpack.php&plugin_status=all&paged=1&s&_wpnonce=d408667cc4. It may be down for maintenance or configured incorrectly.”.

    Sooooo…now what???

    If it makes a difference, my new hosting server is a AWS Ubuntu setup, running Nginx, PHP-FPM, APC, Varnish and W3TC. I did try disabling W3TC before deactivating and disconnecting, but it made no change.

    https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Interesting. It might be useful to set up a staging site on the same server to see if you can reproduce the issues there.

    It’s on AWS, so I can probably create a mirror instance.

    Just to put this out there for anyone else, it turns out that I missed installing the “php7.0-xml” module in my Ubuntu build. Once I installed that, things started working again.

Viewing 3 replies - 16 through 18 (of 18 total)
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