Support » Plugin: Custom Sidebars - Dynamic Sidebar Widget Area Manager » Mouse wheel very very slow

  • Resolved Trishah

    (@trishahdee)


    I have been using your plugin on many of my personal and client websites as it has some really nice features; especially with the newest interface which I like much better than the old one.

    MY PROBLEM
    I don’t know if anyone else has this problem but my mouse wheel is practically useless when using your widget. I have used Expert Mouse by Kensington (http://www.kensington.com/us/us/4493/K64325/expert-mouse%c2%ae) since the 1990’s and I’ve never had this happen before. Usually when using the wheel a page will scroll up/down in proportion to the amount the wheel is turned, so 1 inch turn of the wheel will move the scroll bar 2 inches (approx). Spin the wheel fast and the scroll bar will move even more.

    When in your widget, I have to spin the wheel very hard to get a miniscule movement on the screen. For each very hard spin (the wheel probably turns around 1.5 to 2 times around or the equivalent to 12 to 15 inches) I get maybe 1/2 inch of scroll bar movement. Therefore, to move down one screen will take 12 or 15 hard spins… ugh.

    This does not happen any place else or on any other website or plugin except for yours.

    Any ideas? I’d be happy to help you test solutions.

    https://wordpress.org/plugins/custom-sidebars/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi Trishah,

    Greetings and thanks for posting on the forum.

    This is a known issue with the scrollbar js library that this plugin is using and we are working on it to fix it.

    The issue only happens on the firefox browser but it’s working fine on chrome browser.

    In the meanwhile on firefox browser instead of using mouse wheel just drag the scrollbar displayed at the right side of the sidebars.

    Thanks,
    Vinod Dalvi

    Thread Starter Trishah

    (@trishahdee)

    Thank you for the information. Please let me know when you find the fix.

    FYI: I use PaleMoon browser http://www.palemoon.org/ which is FireFox made for Windows. So, basically the same thing.

    Hi Trishah,

    Sure when fixed we’ll update on this topic 🙂

    Cheers,
    Vinod Dalvi

    Hi Trishah,

    sorry for the delay – we have noticed and fixed this issue a while ago. In my current tests with Firefox the scrolling works fine. You should be good to go 🙂

    Thread Starter Trishah

    (@trishahdee)

    Yes, it now seems better. It is still not as sensitive as I have my mousse wheel set to work and how it works everywhere else on my computer/browser, but it is much better.

    Hi Trishah,

    Thank you for your reply.

    Glad it’s working better for you now, we are improving it to make more sensitive and i hope you will get more better performance ASAP.

    Thanks,
    Vinod Dalvi

Viewing 6 replies - 1 through 6 (of 6 total)
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