Jetpack by WordPress.com
[resolved] 'Most Popular Posts By Views' Not Updating (6 posts)

  1. westerndigs
    Posted 1 year ago #

    About six weeks ago, the "Most Popular Posts By Views" that shows up on my dashboard stopped updating. Normally I wouldn't care, but my theme (TechMag) uses that data to populate a multi-tab in my sidebar that lists the Most Recent, Most Popular and Latest Comments.

    The Most Recent and Latest Comments continue to update, but Most Popular remains frozen in time.

    The only thing I can think of is that this occurred maybe a few days after I installed WP-Supercache and Jetpack, which I don't want to undo.

    Jetpack stats have been turned on and off and neither seems to affect the Most Popular data.

    I tried the Troubleshooting forum and they suggested I post here. The site is WesternDigs.org, and I'm on version 3.8.

    I'd appreciate any help. thanks!


  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    The Stats module seems to be deactivated at the moment. Could you activate it back, and leave it active for a couple of days so it can gather data to fill the Popular Posts view?

    Let me know if it helps.

  3. westerndigs
    Posted 1 year ago #

    Hi, thanks for your input. I had it on for a few weeks, and it didn't make any change. I turned it on again, and still nothing. I really don't think it has to do with Jetpack, though. Under "Screen Options" on the dashboard, there's a box labeled "Most Popular Posts by Views." That's what's feeding the widget. Isn't that built into WordPress, rather than Jetpack? It was there before I even downloaded Jetpack, so I figure so. Thanks again for thinking this through with me.

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    The whole tabbed widget area is indeed not added by Jetpack. It is most likely managed by your theme or by another plugin. I had assumed that plugin was collecting data from your Jetpack Stats to fill the Popular tab, but that tab doesn't seem to match the data now appearing in the Top Posts and Pages module in your Jetpack stats.

    I would consequently recommend that you contact the theme author, or the author of that tabbed widget plugin in order to find out more about how the widget is built.

  5. philgoodfactorpma
    Posted 9 months ago #

    My stats are not updating. I have tries refresh and even restarting my device. Neither seem to solve the problem. I am receiving emails to notify of comments/views but no update. How do I solve this.

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    @philgoodfactorpma Could you please start your own thread, as per the Forum Welcome?

    Thank you!

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