Support » Fixing WordPress » Most emails from wordpress go into spam folder.

  • Resolved tkster95

    (@tkster95)


    Pretty much every email that comes from my wordpress site ends up going to my spam folder.

    The automatic update messages, anytime someone signs up to a newsletter, sends a message through a contact form, account password changes etc. Even sales, completed orders etc in woocommerce.

    I imagine if its happing for me it’s happening for anyone who gets an email from my site. Is there any way to change this?

    Thanks for the help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    The best way is to install one of the SMTP plugins and run your website email through a “real” mail account.

    Hi @tkster95

    I am not convinced that SMTP plugins are always the solution. There are certain email rules that must be followed. The FROM email address must always be a domain email address. For example, use something like sales@mydomain.com for your WooCommerce emails and noreply@mydomain.com for contact forms. They do not have to be real email accounts. Additionally you need to have DKIM, DMARC and SPF DNS records. These are TXT records that add credibility to your domain. You also want to check both your domain and server IP address for inclusion on any blacklists. You can check all of the DNS records and blacklisting on the website mxtoolbox.com.

    I do not use any SMTP plugins. I always ensure my DNS records are correctly setup and that my domains are not blacklisted. If you are blacklisted anywhere all emails will go to spam. Be sure to check both your domain AND IP address. It is possible to have a clean domain but blacklisted IP.

    Oops!

    I mistook Tim’s comment as OP’s resoponse.

    Sorry about that, everyone!

    (Back into my cave.)

    Thread Starter tkster95

    (@tkster95)

    Thanks for the info everyone! I updated the email to my info@mydomaine.com instead of my gmail and its no longer being sent to spam. I also installed the sendinblue plugin for sending out marketing emails and so far that is working as expected.

Viewing 4 replies - 1 through 4 (of 4 total)
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