I downloaded the contact bank plug in but needed to sort out some formatting questions so that the plugin design was consistent with my site colour scheme.
I emailed the support desk..not only did Sareena Joe or the tech support email me back within a few hours with the updated version I need, but they actually pre-configured it to match the colours on my site!
A rare case of someone not just responding efficiently but actually doing more without even being asked. 10 out of 10!
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