Support » Plugin: Jetpack by WordPress.com » More Jetpack Stats lost

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  • Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, passion.philustration.com.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thank you.

    Fantastic, that worked perfectly. Thank you so much!

    One last related question – it’s showing the stats from before the break, but none for today. Will that refresh itself by tomorrow?

    Never mind, it’s starting to update now. Thanks once again, it’s very much appreciated!

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