Title: More Issues in this Plugin
Last modified: August 31, 2016

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# More Issues in this Plugin

 *  Resolved [manigopal](https://wordpress.org/support/users/manigopal/)
 * (@manigopal)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/more-issues-in-this-plugin/)
 * 1. No back option in my tickets page
    2. in submit-ticket page the product field
   displays all the product we have. need to show only particular products only 
   and also no back or cancel option in this page. since we use woocommerce it displays
   all the products from it.
 * 3. No LOGOUT option in the pages(every).
    and
 * 4. attachement PDF files are not opening.
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/more-issues-in-this-plugin/#post-6956268)
 * Hi,
 * The only issue here seems to be #4.
    1. We already have this under consideration
    2. Unfortunately there is no option to limit the products displayed. They’re all
       synchronized. If this really is a problem you might have to disable the synchronization
       and manage products manually
    3. We currently have no plan to add a logout link
 * Regarding #4, could you please give a bit more details.
 *  Thread Starter [manigopal](https://wordpress.org/support/users/manigopal/)
 * (@manigopal)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/more-issues-in-this-plugin/#post-6956273)
 * Hi,
 * The only issue here seems to be #4.
 * We already have this under consideration
    – Thanks. please make it soon.
 * Unfortunately there is no option to limit the products displayed.
    They’re all
   synchronized. If this really is a problem you might have to disable the synchronization
   and manage products manually – How to create manually instead of syncronising
   everything steps required.
 * We currently have no plan to add a logout link
    – If added it will be better
 * Regarding #4, could you please give a bit more details.
    – attachement PDF files
   are not opening. ie. we used to attach the image files and pdf files for reply
   in ticket raising in that it (PDF) files aren’t opening..
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/more-issues-in-this-plugin/#post-6956351)
 * So are you saying only PDF files won’t open? Can you open other file types correctly?
 * Regarding the products sync, there is unfortunately no option for that (maybe
   we should add one), so you’ll have to manually edit one file: /awesome-support/
   includes/integrations/loader.php
 * Go to line 7 ([https://github.com/Awesome-Support/Awesome-Support/blob/master/includes/integrations/loader.php#L7](https://github.com/Awesome-Support/Awesome-Support/blob/master/includes/integrations/loader.php#L7))
   and comment out or remove the two lines related to WooCommerce.
 * After that, you’ll need to manually add your products in your admin (_Tickets
   > Products_).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘More Issues in this Plugin’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

## Tags

 * [attachment](https://wordpress.org/support/topic-tag/attachment/)
 * [no-display](https://wordpress.org/support/topic-tag/no-display/)
 * [pdf](https://wordpress.org/support/topic-tag/pdf/)
 * [plugin issues](https://wordpress.org/support/topic-tag/plugin-issues/)
 * [submit ticket](https://wordpress.org/support/topic-tag/submit-ticket/)

 * 3 replies
 * 2 participants
 * Last reply from: [julien731](https://wordpress.org/support/users/julien731/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/more-issues-in-this-plugin/#post-6956351)
 * Status: resolved