Support » Plugin: AMP for WP - Accelerated Mobile Pages » More bugs than features…. ;-(

  • I have written the 4th mail to support and got now really disappointed, requested a refund for my purchase and got NO ANSWER since days!

    What is the problem? You are delivering a product with lots of bugs, but won´t give the money back when your customer can´t work with?

    I hope somebody reads this here:

    For all people who are thinking about to purchase a full subscription: TAKE YOUR MONEY AND RUN!!!!!!! Don´t buy AMPforWP!

Viewing 5 replies - 1 through 5 (of 5 total)
  • It may help if you put down a list of what you think are bugs. Some may well be bugs and they do get dealt with but some may be a simple misunderstanding of how things need to be set up or a workaround is required.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi @bettinag

    I understand that you were facing inconvenience. But why such hatred?

    Our Support team answers hundreds of emails every day, usually, the queue is so big that we are unable to reply within the same day.

    Our Technical team is always working on the next releases which is making things more stable everyday.

    and I wake up everyday thinking how can we solve the problems of our users. So that’s what we do.

    I am extremely sorry for the inconvenience that may have been facing, Just elaborate the questions you have or at least send me your email address so that I can track down the question and I will make sure that your issue is resolved

    Thread Starter Bettina

    (@bettinag)

    Hi Ahmed,

    these are only beautiful words. When your help desk is to slow, hire some people. When software quality is bad, test it before release and make it better.

    Still waiting for my request of refund ;-). Got a mail from your support about forwarding, but again no confirmation of my request.

    ——–
    Mail from 28th 02.2018:
    ——–
    Hi Bettina,

    Sorry for the delay in response

    I am forwarding your request to our billing department and your refund will be processed soon.

    Hope it helps,

    Warm Regards,
    xxxx

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I have written the 4th mail to support and got now really disappointed, requested a refund for my purchase and got NO ANSWER since days!

    @bettinag Please excuse me while I have words with @ahmedkaludi again about this. The author flat out cannot support customers in these forums. This has been explained before. I’m sorry, but I am closing this topic.

    https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products

    The author can’t support you here, that is not permitted. It’s also not fair to the many plugin authors who comply with the guidelines.

    The author’s reply was very good and reconciliatory and I do applaud him for that. But you’re a customer and the reply should have also included the “We cannot support you here”. See the link in my post.

    @ahmedkaludi It is very cool that you support your free users in these volunteer forums. But you must send your customers to your own support site. There is no alternative for that, that’s how it has to be. When these topics are found then the topic gets closed.

    If you have any questions about this, please ask the plugins team.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @bettinag I’ve archived your new topic asking for a refund.

    That is not a topic for these forums. Please work with the plugin author on their site.

    If you wish to leave a review about your experience (and do not make it an extortion review about demanding a refund) then you can do so here.

    https://wordpress.org/support/plugin/accelerated-mobile-pages/reviews/#new-post

    But again, please keep it to your experience. If your review becomes a demand for a refund then it get closed or removed. That’s just not a topic for these volunteer forums.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘More bugs than features…. ;-(’ is closed to new replies.