Support » Plugin: Edwiser Bridge - WordPress Moodle LMS Integration » Moodle WordPress bridge error

  • Resolved apocsantos

    (@apocsantos)


    Hi there,
    I’m trying to install the bridge on moodle and it gives an error when trying to connect to wordpress. The error is as follows:

    or WordPress permalink is not postname. Also, check if you have any firewall or security plugin, If yes Whitelist Moodle URL and IP. If this does not fix then connect with your Hosting providers.

    I’ve used the Access Token created in Moodle Side, when creating the webservice.

    Can you please point me in the right direction ?

    Regards

    The page I need help with: [log in to see the link]

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  • Plugin Author WisdmLabs

    (@wisdmlabs)

    Hello @apocsantos

    Greetings!

    Thank you for writing in, ​please check a few troubleshooting steps that we recommend for resolving this issue.

    a)Please check in the Moodle Edwiser Bridge settings if the WordPress URL is exactly the same as your WordPress Site URL.

    b)Visit your WordPress site. In the WordPress site go to ‘settings –> Permalink’. In Permalinks, please check if the selected permalink is ‘Post name’

    c)Check if you have any security plugins in WordPress which are blocking the API requests. If yes, then test the connection by disabling those plugins or by white-listing your Moodle IP in the WordPress security plugin.

    d)If you have any middleware used for caching like Cloudflare then please allow requests from the Moodle IP or add page rule for this URL: siteurl/wp-json/edwiser-bridge

    e)If you have any Test Moodle site then check ‘Test connection’ with a WordPress site. If it works then your WordPress site is blocking some requests, please Whitelist IP in the server.

    f)If you are using the Wordfence Security plugin then Whitelist Moodle IP address in the plugin setting.

    g)While you copy-paste the token, please check if extra space is added to it or not. If there is an extra space to the start or end then remove it.

    I hope the above is useful to you. You may also drop us an email at edwiser@wisdmlabs.com

    Thanks,
    Dharmesh Barot
    Team Edwiser

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