• Resolved carlogm



    I have created a Visualizer Library 6 months ago and when i try to modify it today i have a blank page. (the chart is still visible in the website but impossible to modify)

    How can I resolve this issue please?


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  • Plugin Support Stefan Cotitosu


    Hi @carlogm,

    Thank you for using Visualizer and sorry to hear about the difficulties encountered.

    If I understand the issue correctly, the charts library doesn’t load in your Dashboard, however, the charts are rendered on the front end. Would it be possible to check if there is any error in the browser console when you try to access the Dashboard page? This can be checked with right-click on the page, Inspect Element, then by choosing the Console tab on the right sidebar or the bottom section where the Browser Developer Tools open.

    After following the above steps and opening the Console, try accessing the charts page again and eventually share a screenshot with the errors, if there are any.

    Let us know how it goes.

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