Moderation not available

  • Resolved christopheran

    (@christopheran)


    8 years, 10 months ago

    Alex,

    Looks like you provide outstanding support on the forum here, thank you ahead of time for that.

    I’ve installed and am using Facebook Comments, placed on page using:

    <?php echo do_shortcode('[fbcomments]');?>

    The app ID is set in the plugin, and everything appears to be working ok on page. Comments appear, the section to enter a comment is there.

    But I don’t have the moderation feature available. I’m signed in to my facebook account, I can go to the facebook moderation page and moderate on facebook, but I would much rather have moderation available in the forum.

    Just to try this, I did enter my fb profile ID into the ‘moderators’ section, that did not change anything.

    Any thoughts on why I don’t have moderator capabilities?

    Chris

    https://wordpress.org/plugins/facebook-comments-plugin/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Alex Moss

    (@alexmoss)

    8 years, 10 months ago

    You need to add yourself as a moderator to the app itself

    Thread Starter christopheran

    (@christopheran)

    8 years, 10 months ago

    Hi Alex,

    I am the app admin, and I’ve added myself as the moderator in the ‘settings’ on https://developers.facebook.com/tools/comments/ and tried various combination my fb id and numberic id (and leaving it blank) in the plugin’s “
    Facebook App ID” section.

    Still no moderator view…

    What am I overlooking?

    Chris

    nula

    (@nula)

    8 years, 10 months ago

    I have thesame problem :/
    Have 2 comments on my page (comments have been added by me) but on moderator view there are no comments.

    Thread Starter christopheran

    (@christopheran)

    8 years, 10 months ago

    Not exactly the same problem 🙂

    I don’t get the ‘moderator’ link at all,

    Chris

    Alex Moss

    (@alexmoss)

    8 years, 10 months ago

    Do you see a settings link in the top right of the comments box when viewing them within the website?

    Alex Moss

    (@alexmoss)

    8 years, 10 months ago

    @christopheran that means you’re not a moderator

    nula

    (@nula)

    8 years, 10 months ago

    @christopheran sorry for interrupting. I thought your problem was solved, but maybe Alex can help us both.

    Alex: In my case everything was great, after installing a new plugin I went
    Facebook Comments > Setting and then:
    Create a New App
    Copy JavaScript SDK right after the opening <body> tag

    Main settings > add App ID
    Change language and save.

    and voila! 🙂

    Next I addes 2 test comments and when i go to Moderation > Comment Moderation Area there were no comments which is fault because i added two new ones from another facebook accounts. Also language didn’t change.

    In App setting I’m a moderator and language is changed. I also add new moderator but he

    What do you suggest Alex?

    Thread Starter christopheran

    (@christopheran)

    8 years, 10 months ago

    Oh, ok, I have some new posts online now and I am getting the moderator options on those.

    Posts published when I was using Fat Panda Facebook Commenting plugin do not have the moderation options on them anymore (they used too).

    So I guess that the plugins do something differently when it comes to moderation and that posts published under the other one I won’t be able to moderate on page.

    Alex Moss

    (@alexmoss)

    8 years, 10 months ago

    Can you both show me links to where this is happening? Thanks

    Thread Starter christopheran

    (@christopheran)

    8 years, 10 months ago

    Ugh, I’m sorry Alex, I thought that was the case, but I was wrong, as I go back in time I find I can moderate some, but not others.

    So for example I can moderate here:

    http://n4s.us/39609

    but not here:

    http://n4s.us/16379

    But some others around that same time frame I can moderate. So I’m not sure what’s going on…

    Alex Moss

    (@alexmoss)

    8 years, 10 months ago

    This is very odd as the code is correct on both pages. I advise contacting FB support if this continues.

    Thread Starter christopheran

    (@christopheran)

    8 years, 10 months ago

    Ok, thanks for taking a look Alex.

Viewing 12 replies - 1 through 12 (of 12 total)
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