• Resolved avdsm

    (@avdsm)


    Good day!
    Please tell me why the email address that visitors leave in the modal pop-up window that opens when they want to leave the site is not being delivered to our mail.
    Information about abandoned baskets is coming.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @avdsm, thanks for reaching out.
    Could you please check if Google reCAPTCHA has not been enabled.

    We have seen some cases where Google reCAPTCHA can sometimes be too strict and prevent users from leaving contact information both in Exit Intent and Early capture.
    In case you are having issues with this, you might want to disable reCAPTCHA or lower the default score of reCAPTCHA using a filter:

    function change_score( $score ) {
    	return 0.1;
    }
    add_filter( 'cartbounty_pro_recaptcha_minimum_allowed_score', 'change_score' );

    You can learn more about this here: https://www.cartbounty.com/#recaptcha

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Update: Just returned from a quick trip from some additional reCAPTCHA testing and found out an small bug. We will fix this in the upcoming version, but in the meantime, please keep Google reCAPTCHA disabled and you should be OK with capturing data via Early capture.

    Thread Starter avdsm

    (@avdsm)

    Thank! I’ll wait for the update)))

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    And just to be sure that your issue was related with this – was Google reCAPTCHA enabled on your store?

    Thread Starter avdsm

    (@avdsm)

    I just noticed that I have a free version, and the recaptcha is not even included.

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hmm, ok, then this one is not actually related with your issue.
    I will go ahead and do some tests on your site then to see if I can spot any issues with Exit Intent.

    Thread Starter avdsm

    (@avdsm)

    To feedback forms – included.
    But on your plugin – No!

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Ok, it seems to me that I did not experience any issues with saving my cart using Exit Intent. You should be seeing a new cart in your abandoned cart list.
    Please make sure that you are not logged in once you are trying to get the Exit Intent popup to work as it will not show up to logged in customers.

    Please let me know if you need additional assistance with this.

    Thread Starter avdsm

    (@avdsm)

    I added this

    function change_score ($ score) {
    return 0.1;
    }
    add_filter ('cartbounty_pro_recaptcha_minimum_allowed_score', 'change_score');

    And everything is working now.
    Thanks again!

    https://snipboard.io/M07ov8.jpg

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Glad to hear this! šŸ™‚

Viewing 10 replies - 1 through 10 (of 10 total)
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